Customer & Security Service Agent

LOCATION - Shannon Airport

POSITION - Aviation Security Agent

REPORTING TO - Supervisor / Line Manager

HOURS OF WORK - As required for proper performance of duties

RATE OF PAY - €15.38 per hour plus night allowance and Sunday premium

We are currently recruiting security staff for several security airport departments. Vacancies exist within the following teams, Aviation Services, Checkpoint Operation & Hold Baggage Screening operation at Shannon Airport. All relevant training will be provided to the successful candidate.

KEY TASK AREAS / RESPONSIBILITIES

To be an ambassador for the company

Provide a high level of Customer Service while interacting with airlines, ground handling agents and passengers

Work as part of a team

Working in and around Passenger aircraft (outdoors)

Performing aircraft interior and exterior searches; physical search of seats, overheads and toilets.

Screening of passengers and cabin baggage items using x-ray technology, ETD sampling and conducting hand searches

Screening of hold baggage items using advanced x-ray technology, ETD sampling and conducting hand searches of selected baggage.

The ability to respond to security incidents and emergency situations in a calm and professional manner

Ensuring the safety and security of members of the travelling public in accordance with the established procedures and policies

Successful applications are expected to have:

• Good attention to detail
• Ability to remain calm under pressure and work to procedures
• Excellent dress code and personal presentation and hygiene
• Excellent timekeeping and work ethic
• Good communication skills: fluent spoken and written English
• Ability to work in a team or unsupervised (including remote locations)
• Flexibility with regards to working hours and able to get to the airport for a 03.00am shift start

Eligibility Criteria:

• Ability to sit, stand, bend and walk for long periods of time due to the nature of the role
• Colour perfect vision for viewing x-ray images.
• Successful applicants will be wearing personal protective equipment including safety shoes (provided)

If you are successful in the role you will be made a conditional offer subject to pre-employment checks and successful completion of your training. Background checks will include a Garda Vetting check and a 5-year referencing history. All of these checks need to be completed and returned to us prior to starting training. On average, this takes 4 - 6 weeks from submission of your vetting information and applications.

Training

No previous aviation security experience is required; all training will be provided by our highly experienced in-house training department.

The training is regulated by the Irish Aviation Authority and includes classroom and practical & Theoretical training and examination which can take up to 30 days.

How do I apply?

Interested parties should download an application from www.icts.co.uk and email it to the email address provided

Equal Opportunities

ICTS is an equal opportunities employer, we promote a working positive environment in which diversity is recognised, valued and encouraged, appreciating the multi-cultural and diverse nature of the UK & Ireland workforce and society in general. ICTS is committed to principles of fairness and mutual respect in which the concept of individual responsibility is accepted by all.

Reasonable Adjustments

ICTS is an inclusive employer and we want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. Please advise us of any reasonable adjustments you might need for ICTS to support you.

We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.

All applicants must have correct documentation enabling them to work here including a permanent PPS number.

Please Note: The probationary period can be extended should the candidate’s performance not meet the required standard.

Job Types: Full-time, Permanent

Pay: €15.38 per hour

Benefits:

• Bike to work scheme
• Employee assistance program
• Employee discount
• Wellness program

Work Location: In person