Customer Service

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Job description

Overview:

The Superior Plumbing and Heating is rapidly growing in the province, with a wide range of exciting career opportunities. We believe in the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency, and responsiveness. We are committed to being an employer of first choice, creating a positive and inclusive work environment. We invite you to join our teams!

Are you bilingual in French and English and is an experienced Customer Services Agent (Operation)? If so, consider this opportunity and be part of the operation to support customers.

Opportunity:

The Customer Services Agent is a key member of our Operation Team, and a first point of contact with our clients. Continuously demonstrating our company code of values and utilizing our training guidelines for ongoing success.

Key Responsibilities:

• Support Operation Team on daily basis
• Accept and complete tasks from Operation Manager
• Monitor the communication channels regularly and respond to inquiries
• Coordinate with field, installers and clients to book jobs
• Maintain up-to-date HVAC and plumbing stock on daily basis
• Respond to issues pertaining to customer service
• Manage all of the incoming phone calls about our Superior Plumbing and HVAC services
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Valid Driver's License (Required)
• French and English (Required)
• Clean Driving Record
• Clean Background
• Knowledge of HVAC and Plumbing services considered asset
• Proven customer support experience daily operation
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: $2,900.00 per month

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person