Find Your Next Job

Celanese

Customer Service

Posted on Nov. 21, 2024

11, South Korea
No Salary information.

Full Time

Job Overview 综述:

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Responsibilities 职责:

Ensure perfect fulfilment of orders from order receipt to delivery and resolve issues as

required

Manage orders in disciplined manner following standard order handling procedures and

sales policy

Covering your own client portfolio and keeping a good relationship with both external

and internal stakeholders

Coordinate all load and shipment processes with local plant / warehouse personnel and

carriers to ensure on time delivery to customer

Monitor shipment status of international import orders and maintain accurate

information in SAP

Proactively monitor open orders and deliveries to avoid and resolve issues at the

earliest possibility and mitigate negative impact of unavoidable disturbances

Key transactional contact for customers and 3rd party logistics service providers
Maintain key internal relationships including business, sales, supply chain planning,

product management, credit, financial shared services, and logistics procurement and
further functions.

Update customer master information in SAP
Process billing related adjustments (e.g. returns, credit/debits)
Where necessary support sales representatives and business line managers with order

related reports, data analysis and customer communication.

Ensure adherence to all Safety and Compliance written standard operating procedures

and controls, trade compliance, customs compliance, transportation and logistics
regulations, Sarbanes Oxley, Dangerous Goods regulations.

Ensure adherence to defined operational escalation process to leads, regional experts

and plant personnel when encountering unforeseen delays in shipping from plant and
ultimate delivery to customer. Manage exceptions and emergency situations

Assist with resolution of freight invoice discrepancies
Assist with inventory reconciliations
Document, investigate and follow up of internal and external complaints
Recommend process improvement including investigation of quality failures and the

development of preventive and corrective actions for quality failures Qualifications 要求:

At least 3 yrs of customer service experience