Customer Service & Administration Representative

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Introduction:
At Fujifilm, we pride ourselves on being market leaders in distributing, marketing, and servicing globally respected imaging and medical equipment and services. We continuously strive to make a positive difference for our customers. With an esteemed reputation within the industries we operate, we are renowned and recognised worldwide for quality and innovation.

Our group's purpose is simple, yet powerful, and that is “Giving Our World More Smiles” so start an exciting and rewarding career with a market-leading organisation in the centre of Macquarie Park.

Description:
We are seeking a dedicated and proactive Customer Service & Administration Representative to join our Operations team. This is a Permanent - Full Time position that offers an exciting opportunity for an individual with strong administrative and customer service skills. The successful candidate will be responsible for:

Providing exceptional customer service to both internal and external stakeholders
Handling incoming customer inquiries via phone, email, and other communication channels
Processing orders, returns, and exchanges accurately and efficiently
Managing customer accounts and maintaining accurate records of interactions
Assisting with general administrative duties to support the smooth operation of the department
Collaborating with other teams to resolve customer issues effectively
Contributing to the development and improvement of customer service processes

Skills and Experiences:
What about you?

The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment. If you are passionate about delivering outstanding service and have a proactive approach to problem-solving, we encourage you to apply for this rewarding opportunity. We’re looking for someone with a unique set of talents, and we know exactly who that person is: This person manages to get stuff done. They have unwavering focus and take it in their stride as everyone they come across feels welcomed and at home. This person is the kind of person who’s dependable, always offering help and finally gets around to tidying up that junk drawer.

We need someone that is:
Energetic, enthusiastic and a committed team player;
Learn and follow processes but know when it is time to think outside the box;
Strong written, verbal and computer skills; and
Attention to detail is a must!
You’re a self-starter, even if no one’s around, you’ll jump in and get started on something
You have the motivation to chat to people as you communicate well with others and are the face of the business
You want to be part of a great team

In return, Fujifilm offers:
A challenging, varied, and rewarding role working across all areas of Fujifilm
Ongoing development of your admin skills
Hybrid working: 3 days in the office, and 2 days at home, working 9.30am to 5.30pm Monday to Friday

Fujifilm celebrates diversity and we are committed to having a culture as diverse as our company and its products. Difference is valued and celebrated as it is what helps us innovate. We are an equal opportunity employer and treat all employees and potential employees fairly. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us, and we will be happy to assist.

For this role, only those candidates with the eligible right to work in Australia will be considered.

FUJIFILM Australia kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.