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O'Brien Glass Industries

Customer Service Administrator

Posted on Dec. 2, 2024

  • Darra, Australia
  • 0 - 0 USD (yearly)
  • Full Time

Customer Service Administrator

We have an opportunity for a Customer Service Administrator. In your next position, you will be joining a household brand that has been around for 100 years.


This is an entry-level position to boost your career in a fast-paced environment where no two days are the same, then keep reading!


This position is a Permanent Full Time position Monday – Friday.


About the Role:

  • Responsible for inbound and outbound customer enquiries.
  • Liaise with suppliers and provide solutions to customers’ needs.
  • Generate & issue invoices manually or electronically including taking payment over the phone or in person.
  • Process contractor jobs, invoices & support payroll, manage the team in-box and any other administrative tasks.
  • Support the Project Coordinators with daily scheduling.
  • Support our Glazing Division Teams including Schedulers, Estimators, and Sales team members.
  • KPI targets to achieve.

About you:

  • Pleasant friendly phone manner, good communication skills, and results-driven
  • Highly organised with the ability to coordinate and prioritise tasks throughout the day
  • Ability to work within a team or on your own with minimal supervision
  • Genuine, enthusiastic, and results-driven with the ability to show initiative
  • Experience using Simpro or similar planning database is preferred but not essential
  • High-level Microsoft Office skills

Benefits:

  • Flexible working hours between 7.30am – 5.00 pm.
  • All training and equipment provided
  • Onsite parking, a positive and supportive team environment
  • Ability to learn and develop into other roles within the business
  • Ongoing reward and recognition programs across the company


As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.


O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.


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