Customer Service Administrator

About Kami

Kami is not only an award-winning education startup based in Auckland, New Zealand, but a thriving organisation filled to the brim with talented, creative, and passionate people! It’s hard not to love what you do when our digital classroom platform offers meaningful solutions to over 40 million users worldwide, empowering students and supporting teachers.

You’ll be joining at a pretty magical time. Kami’s user base is growing by the day. With over 100 team members based across Auckland, the USA, South Africa, Europe and Brazil, we couldn’t be more proud of the accomplishments and milestones we’ve achieved to date. Now, this is your chance to join our team and become an integral member of Kami’s growth, while shaping your own future, and having fun in the process.

The opportunity

We are looking for a detail-oriented Customer Service Administrator to join our Customer Success team and work to support our fantastic customers by processing their purchase orders and handling queries about their purchases and/or accounts. Managing licenses to ensure accurate data and deployment is successful. Assist with achieving the Customer Success team goals.

We’re not called Kami-leons for nothing! You’ll be working with a team of agile, flexible, and open-minded people who want to make a difference in the world (and enjoy the process, too!).

If you’re looking for a new challenge and the opportunity to have a real impact on the lives of millions, then this is your opportunity. Kami is growing fast and so will you.

What you'll do:

• Purchase Order processing.
• Manage licenses; Create. renew, deploy, diagnose, and work with the customer to ensure smooth onboarding.
• Investigate and rectify any inaccuracies from existing/past orders.
• Communicate with the customers and other teams to ensure sufficient information is obtained and any complications are sorted out.
• Update customer and purchase data.
• Maintain records of data changes or corrections.
• Contribute to other tasks and projects of the Customer Success team that focus on customer experience and internal team support.
• Follow company procedures and protocols.
• Meet deadlines for assigned tasks and projects.
• Handle confidential information with discretion.

What you’ll bring

• Attentive, analytical, and detail-oriented attitude.
• Ability to communicate well and adapt to different circumstances to be able to work efficiently.
• Ability to work independently with minimal supervision.
• Ability to read, understand, and follow oral and written instructions.
• Proficient in writing, typing, and navigating through different technology.
• Experience and/or fast uptake using spreadsheets, documents, forms, and internal systems.
• Capacity for moral decisions and accountability.
• Skills to multi-task and flexibility with changing priorities.
• Ability to maintain confidentiality of company and customer information.

What you get out of it

• Working for a people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions
• Flexible working approach
• Learning and development opportunities and the chance to grow and shape your future with Kami
• A diverse and challenging role
• The satisfaction of knowing you’re not only helping modern-day superheroes aka teachers, but also helping them shape the minds of future generations all across the globe

Kami is an equal-opportunity workplace, and we would like to hear from all qualified applicants. If you have a disability or any special needs that we might need to accommodate, please let us know.

If this sounds like a great role for you then apply now and let's chat!