Customer Service Advisor

Answering inbound customer calls and online (email, customer app, website portal, web chat etc.) queries in a timely fashion.

· Resolving issues/queries/complaints effectively and to escalate to relevant departments where necessary.

· Establish good working relationships with customers and provide information regarding the products and services we offer.

· Establish good working relationships with internal departments.

· Continuing development of the domestic accounts and online processes to facilitate a completely streamlined service for our customers.

· General credit control duties.

· Ad hoc duties as required.

About You

To be successful in this role you will have customer care at the heart of what you do and a true desire to help others. In addition, you will:

· Speak fluent English and have excellent communication and listening skills, both written and verbal.

· Demonstrate real energy and passion for customer service.

· Must be able to deliver the highest levels of care to customers satisfaction.

· Great organisation and operational skills - must be diligent and conscientious in relation to logging calls, resolving issues and keeping relevant notes and information on our online systems for the entire team to access if necessary.

· Be able to work as part of a team, supporting your colleagues.

· Be able to work under pressure and meet deadlines.

· Be digitally savvy and comfortable with new technology.

· Have a positive, caring attitude and be a brand ambassador for Mulleadys Ltd.

· Experience working in a call centre/customer service role is an advantage.

Job Type: Full-time

Pay: From €13.00 per hour

Expected hours: 40 per week

Benefits:

• Bike to work scheme
• Employee assistance program
• On-site parking

Schedule:

• Day shift
• No weekends

Education:

• Advanced/Higher Certificate (required)

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Reference ID: MDS22