Customer Service Advisor

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Service Advisor – iMotors Donegal (formerly Inishowen Motors)
Join Donegal’s #1 Kia and Nissan Dealership!
Location: Letterkenny | Full Time | Permanent
Salary: Competitive + Bonuses + Benefits

At iMotors, we don’t just sell cars—we deliver exceptional experiences. As Donegal’s leading dealership for Kia and Nissan, we are proud of our award-winning team, state-of-the-art facilities, and long-standing reputation for excellence in customer care.

Due to continued growth, we are now hiring a Service Advisor to join our expanding Aftersales Department. Whether you’re an experienced Service Advisor or come from a fast-paced customer service background and are ready for a new challenge, we want to hear from you.

Why You’ll Love Working With Us:

• Industry-leading training and ongoing development
• A friendly, team-driven environment
• Excellent career progression opportunities
• Staff discounts, bonus schemes, and more

What You’ll Be Doing:

As a Service Advisor, you will be the first point of contact for our customers during the servicing and repair process. Your goal is to ensure a seamless and professional experience from booking to handover.

Key Responsibilities:

Customer Interaction & Service:

• Greet and consult customers on service needs in a professional and courteous manner
• Understand customer concerns and relay accurate information to the workshop
• Keep customers informed throughout the repair/service process
• Explain work carried out and invoice clearly and confidently

Booking & Scheduling:

• Handle incoming service enquiries and schedule appointments
• Coordinate courtesy cars and pick-up/drop-off arrangements
• Prepare service documentation and ensure parts are pre-ordered when needed

Administrative & Workshop Support:

• Ensure service records and customer contact details are kept up to date
• Provide accurate service quotations and follow up on approvals for additional work
• Liaise with parts and technical teams to ensure smooth operations

Customer Retention & Satisfaction:

• Promote additional products and services tailored to the customer’s needs
• Encourage repeat business through outstanding service and communication
• Proactively follow up on service reminders, recalls, and satisfaction checks

Who We’re Looking For:

We are open to a range of backgrounds, and motor trade experience is not essential—we provide full training for the right person.

You must have:

• Minimum 3 years’ experience in a fast-paced customer-facing role (e.g. retail, hospitality, or call centre)
• Excellent communication skills and a professional, friendly manner
• A high level of organisation, with strong attention to detail
• Confidence in using CRM and booking systems
• A desire to learn a new industry and build a long-term career
• Full, clean driving licence

You’ll thrive in this role if you:

• Love problem-solving and helping people
• Stay calm under pressure and juggle multiple tasks
• Work well as part of a team and also take initiative
• Are enthusiastic about learning automotive industry knowledge

Ready to Shift Your Career Up a Gear?

Whether you’re looking to grow your automotive career or bring your proven customer service skills to a new and exciting industry, this is your chance to become part of the iMotors success story.

Apply now and let’s drive your future together.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay
• Overtime pay
• Performance bonus

Benefits:

• Company events
• Company pension
• Employee discount
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 3 years (required)

Work Location: In person