Customer Service Agent

Join us as a Dutch Customer Service Agent at JACKS.NL, where you'll serve as the vital connection between our online casino and Dutch players, guaranteeing exceptional experiences. If you're passionate about customer service, curious about the iGaming sector, and keen to learn, this role could be an ideal match for you. Don't worry if you lack iGaming experience — we offer thorough training!

Responsibilities

• Provide customer support via chat, phone, and email in Dutch
• Resolve disputes and escalate issues
• Collaborate with various departments and stakeholders to provide a first-class player experience
• Assist players with technical troubleshooting
• Educate players on game rules and features
• Stay informed and provide feedback
• Keep up to date with the latest products, promotions, and regulatory changes in the online gambling industry

Requirements

• Native-level fluency in Dutch and English is essential
• Able to work on a shift basis across weekdays and weekends
• Demonstrate exceptional written and verbal communication skills
• Prioritize player satisfaction, showing professionalism and empathy
• Thrive as a flexible multitasker, adapting swiftly to a fast-paced environment and working as part of a great team

Growth & Development

• Get hands-on experience in the Dutch iGaming industry
• Access to continuous training in Casino, Sportsbook, AML, RGL, and more
• Opportunities to learn, grow, and develop your career in a fun, fast-paced environment

Compensation & Perks

• Competitive gross salary of €28,000 plus night shift supplement
• We contribute an extra 5% each month towards your pension on top of your gross salary.
• €1,000 Annual Wellness Allowance.
• Relocation package available for those joining us from abroad.

Wellness & Work-Life Balance

• Employee Assistance Program - €250 per annum
• Birthday Leave – enjoy an extra day off to celebrate your special day
• Anniversary Leave – enjoy an extra day for every year at Joi Gaming.
• Friday Drinks & Lunch – a weekly get-together to connect with your team

Flexibility & Lifestyle

• Hybrid work up to 2 days from home per week after your 6-month probation
• Remote work abroad – work from anywhere for up to 1 month per year
• Free parking for cars and motorbikes