Customer Service Agent

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We are delighted to announce that we are expanding our customer services team for drop2shop. Full-time, permanent positions are available at Dublin Airport (K67 X067) site.

We are seeking customer services representatives to be the first point of contact for users of drop2shop, partnered return sites and inter-company.

About the Role: Reporting to your Team Leader, the Customer Service Representative is a customer facing role. We aim to provide an excellent service to our customers through first line support. You will have the ability to resolve a variety of calls including but not limited to after return queries, collect from store queries, custom and operational queries and general queries.

Core Responsibilities

• Communicate on queries via telephone, email, online chat, or social media
• Answer inbound calls or generate outbound calls
• Prepare ticket and call-related information for purposes of auditing and reporting
• Assist Business Development Executives with store requests and complaints
• Always maintain a courteous and calm manner to de-escalate stressful situations
• Provide and respond to feedback about any aspect of the job or its duties
• Performance monitoring and Reporting.

Key Skills & Requirements

• You have a strong focus on customer experience and the urgency in which it should be delivered.
• You respect your team members, building relationships across geographies and cultures with ease.
• You are an ambitious, hard-working, determined, positive, helpful person that wants to grow your career.
• You have customer relationship-building skills and enjoy talking to people.
• You are curious and willing to learn, using your own initiative to solve challenges.
• You are comfortable using technology systems to accurately and efficiently update customer records and adhere to automated workflows.

Working Hours

• Monday – Friday between 0800-1900 (8 hour shift)
• Saturday (09:00-14:00) work may be required in rotation.

Pay: €30,000.00-€33,000.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance
• Sick pay

Work Location: In person