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Customer Service Agent

Posted on Dec. 24, 2024

  • Up, India
  • 0 - 0 USD (yearly)
  • Full Time

Customer Service Agent

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Customer Support Executive (Blended Process - Chat 80% and Call 20%)

__________________________________________

IMPORTANT Note to Candidates:

  • Answering the interview call is essential. If you can't commit, please don't apply.
  • You will receive a brief interview call within 3-5 days, so please stay alert.
  • If selected, you must attend a WALK-IN interview in Noida Sector 62.
  • Apply only if you're nearby and can attend.
  • Proficient or Excellent English & Confidence Required
  • Work Mode: Work From Office
  • The budget is non-negotiable. Apply only if it aligns with your expectations.

__________________________________

MAXIMUM BUDGET (Non-Negotiable): ₹25,000 CTC to ₹30,000 CTC

Salary:

  • Freshers: ₹25,000 CTC (In-hand: ₹19,000)
  • Experienced Candidates: ₹30,000 CTC (In-hand: ₹26,000)

__________________________________________

Position Type: Full-Time

Roles and Responsibilities:

  • Manage customer inquiries and issues through both chat (80%) and voice support (20%).
  • Provide outstanding customer service to ensure customer satisfaction and effectively resolve concerns.
  • Maintain a professional and courteous communication style in both English and Hindi.
  • Accurately record customer interactions and escalate complex issues when necessary.
  • Adapt to various customer interactions and handle them efficiently in a fast-paced environment.

Requirements:

  • Skills: Strong communication skills in English and Hindi, clear speaking voice, and ability to pass Versant-4 or an equivalent assessment.
  • Qualification: Graduation in any discipline.
  • Experience: Open to freshers and experienced candidates.
  • Versant Score: A score of 5 on the Versant test is required.

Additional Information:

  • Work Location: Noida Sector - 62
  • Shift Timings: Rotational shifts
  • Training: 7-day training program

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Work Location: In person

Speak with the employer
+91 8851073771


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