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Customer Service Agent
Posted on June 21, 2025
- Remote, India
- 0 - 0 USD (yearly)
- Full Time
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Customer Service Representative (Remote) – DTF Shopify Shop
Location: Remote (Must be able to work Dallas, TX USA time: 8 AM – 5 PM)
Salary: Starting at $300/month
Type: Full-time
About Us:
We are a growing Shopify store in Texas USA, specializing in high-quality Direct-To-Film (DTF) transfers and custom apparel. Our team is passionate about providing top-tier service and quality products to customers across the U.S.
Job Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and Shopify inbox
- Answer and handle customer phone calls in a polite, friendly, and clear manner
- Resolve order issues, shipping questions, return/refund requests
- Update customers on order status and tracking
- Coordinate with production and shipping teams when needed
- Maintain accurate customer records and communication logs
- Provide friendly and helpful service that represents our brand positively
Requirements:
- Fluent in English (spoken and written)
- Clear and neutral English accent for professional phone communication
- Strong writing and grammar skills
- Reliable high-speed internet connection
- Basic computer skills (Shopify, Gmail, Google Sheets, etc.)
- Experience with customer service or ecommerce platforms preferred
- Friendly, patient, and problem-solving attitude
- Must be punctual and able to work from 8 AM – 5 PM CST (Dallas Time)
- Must be comfortable making and receiving customer calls
Bonus Skills (Not Required but a Plus):
- Experience with Shopify admin panel
- Familiarity with DTF printing or custom apparel
- Knowledge of order management and shipping platforms (e.g., ShipStation, Pirate Ship)
- Canva or basic design editing experience
Compensation:
- Starting at $300/month (Performance-based raises available after 3 months)
- Paid time off after 6 months
- Work-from-home flexibility
Job Type: Full-time
Pay: ₹26,000.00 - ₹33,261.14 per month
Schedule:
- Monday to Friday
- Weekend availability
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: Remote
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