Customer Service Agent (Ocean Import/Export)

Customer Service Agent (Ocean Import/Export)

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

Fuze Logistics Services is seeking a Customer Service Agent to join our team in Montreal. The successful candidate will contribute to and be responsible for supporting the sales and operations teams to ensure client satisfaction. This is an exciting opportunity for a dynamic and customer-oriented candidate, who is looking to become a part of a growing team!

Job Summary:

• Offer consistently excellent customer service by effectively coordinating customer and carrier requirements, answering all questions and freight forwarding needs by phone or email, and resolving all customer, carrier and loading facility issues in a timely basis;
• Submit bill of lading instructions to carriers in addition to preparing, processing, verifying for accuracy and dispatching all appropriate export documents;
• Issue and/or approve invoices for customers and carriers;
• Update the client proactively with the delivery;
• Negotiate rates by offering strategic logistics solutions, become a key aspect of customer operations;
• Anticipate, address and resolve any issues with delayed or damaged shipment;
• Update and maintain customer information in the database.

Qualifications:

• 1-2 years experience in Ocean Import and Export;
• Quick, proactive, reliable, accountable and tech savvy;
• Excellent communication skills in English, French would be an asset;
• Dynamic, good communication and customer service oriented
• Good learning, superior organizational and time management skills.

A Few Great Reasons to work at Fuze Logistics:

• Competitive salary, as well as other perks and benefits.
• A Healthy work-life balance.
• Opportunities for Career Growth!

If you are a dynamic person, with interpersonal skills to interact with multiple areas, drive results and deliver, you are the person for this role!

Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in the recruitment, selection, and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially. Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in the recruitment, selection, and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.