Customer Service And Administration Representative (Full Time), Cootehill, County Cavan

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PQE Technology Limited is a respected engineering one-stop subcontractor of fabricated weld assemblies, treated assemblies, machined components and assemblies supplied primarily to OEMs. We are proud of our reputation for superior expertise, reliability and operational flexibility. In business for over 25 years, we service prestigious clients in a wide range of industries, including materials handling, agriculture, quarrying and power distribution.

We have moved into our new 4,200 square metres premises on a greenfield site in Cootehill, Co. Cavan, designed to support our expansion and increase our production output. The facility provides exciting opportunities for growth, innovation and new career prospects.

The Role

A vacancy has arisen for a Customer Service and Administration Representative.

The successful candidate will play a key role in ensuring customer satisfaction and supporting manufacturing administrative functions.

The customer service goal is to ensure customers feel supported and have their issues resolved in a timely and efficient manner. The role will involve coordinating with internal departments relating to customer requests and needs.

The administration goal is to ensure the efficient day-to-day operation of the office environment. Key responsibilities involve data entry, managing phone calls and emails, liaising with staff and providing support to senior management.

This role is ideal for individuals who thrive in a fast-paced environment, are natural problem-solvers, and are passionate about delivering excellent service.

Responsibilities

• Provide excellent service to customers, addressing customer inquiries with care and professionalism
• Provide friendly and professional support to customers in urgent situations
• Liaise with manufacturing relating to order status and delivery dates
• Ensure enquiries are fully resolved
• Provide reports to management and other departments as needed
• Be part of a team to facilitate the smooth transition of new customers
• Contribute positively to team performance and continuous improvement initiatives
• Perform general administrative duties such as answering phones, responding to emails, managing correspondence and filing
• Maintain and organise office systems, including data management and drawing revisions
• Processing customer orders into work orders
• Generate delivery dockets for completed works orders
• Answering phones and transferring calls to relevant departments
• Other ad-hoc administration duties as required

The Person

• Proficient in MS Office (Outlook, Excel, Word)
• Excellent written and verbal communication abilities
• Strong telephone skills
• Positive personal manner in approaching customers and internal staff
• Ability to multitask and prioritise workload

Job Types: Full-time, Permanent

Pay: From €30,000.00 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• Cavan Road, Cootehill, CO. Cavan: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service/Administration: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person