Customer Service And Sales Agents - General Insurance Broker

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• Customer Service and Sales Agents - General Insurance Broker

Are you ready to make a career change and are you seeking a new and exciting challenge? How would you fancy the opportunity to build and progress your career within the insurance sector? If so, we at Gallivan Murphy Insurance Brokers (GMIB.ie) are recruiting new staff to train and qualify as Customer Service Advisors progressing to Sales Advisors. Once qualified there are significant opportunities to grow and develop your career within the Company.

At GMIB.ie, we are proud of our roots in the beautiful town of Killarney, County Kerry. The company, which was originally founded in 1989, continues to grow and expand both its business and work force. The Company is operated by its co-founders Tadgh Gallivan, Denis Murphy and Simon Gallivan who inspire an ethos of professionalism, honesty and investment in people. The company now has a team of over 300 dedicated and professional staff nationwide with further additional staff planned for 2025 and beyond. This rapid expansion is also driven by our strategic alliance with Assured Partners who are one of the largest and fastest growing Brokers globally.

Suitable candidates should be customer attentive, self-motivated and ambitious and will deal with our existing as well as new and potential clients, advising and quoting on cover and services.

Qualifying Criteria

Applicants should have achieved a minimum of 330 points in the Leaving Certificate including a pass in English and Maths at either Ordinary or Higher Level (or equivalent) OR a Level 7 degree (or higher). In line with Central Bank guidelines, the successful applicant may be required to sit the relevant Insurance Institute exams (through Sligo IT) in order to achieve the necessary qualifications. A high standard of written and oral communications in English is necessary (please note that all Sligo IT lectures, examinations, tutorials and practical work are delivered through English).

To work with us, you should possess the following skills & attributes:

● Focused, diligent and committed to work and study towards achieving a professional insurance qualification

● A self-starter, always solution focused and willing to go the extra mile

● Excellent communication and interpersonal skills to include a confident phone manner.

● Demonstrated expertise in customer service is highly desirable and will significantly enhance your candidacy.

● Demonstrated proficiency in proactive sales and negotiation, showcasing a strong track record of success.

● Identify potential upsells to cross-sell products and future sales opportunities.

● Business development and relationship management skills.

● Ability to work as part of a team and contribute to the continued growth of the Company.

● Able to communicate effectively (in both written and verbal form)

● Enjoys interacting and building relationships with customers and is comfortable working in a fast paced dynamic environment

● Self-motivated, driven, solution focused and able to work on own initiative.

● Evidence of having good attention to detail and good time management

● Able to make real time decisions based on changing information and able to manage your own workload

● Excellent IT skills with a Knowledge of Microsoft office.

RESPONSIBILITIES

• Providing Customer Service Advice on all aspects of General Insurance.
• Delivering first class Customer Service in order to maintain existing client relationships in addition to adding new clients.
• Developing relationships with new and prospective clients to secure ongoing business opportunities and drive repeat sales.
• Gathering information from your clients and assessing their insurance needs and risk profile
• Researching insurance companies’ policies and negotiating with underwriters to find the most suitable insurance for your clients at the best price

BENEFITS

● Competitive salary.

● Performance Based Bonuses and Incentives.

● Working as part of a positive and dynamic rapidly expanding team.

● Generous allowance of annual leave days.

● Discounted insurance products.

● Education and development support where required to support future career ambitions.

● Staff Health & Wellness Programme, which covers both physical and mental health.

●Company-sponsored social events and outings.

● Living and working in a town that has significant cultural, social, sporting amenities and activities.

● Huge focus on after work activities to foster team building.

● Working in an office located in the center of Killarney, close to all amenities and with convenient parking.

● Option for Hybrid / Remote working on completion of onsite training.

Job Types: Full-time, Permanent

Pay: €26,500.00-€37,500.00 per year

Additional pay:

• Bonus pay
• Commission pay
• Monthly bonus
• Performance bonus

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Wellness program
• Work from home

Ability to commute/relocate:

• Killarney: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• customer service: 1 year (required)

Work Location: In person

Expected start date: 01/07/2025