Customer Service Assistant

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Job Title: Customer Service Representative

Company: Tech Mahindra

Location: Maitree Vihar, Bhubaneswar, Odisha-751023

Number of Openings: 195

Fresher and Experienced : Both are welcome to apply

Salary Range: ₹1,80,000 – ₹2,20,000 per annum

Job Description:

Tech Mahindra is seeking experienced Customer Service Representatives to join our dynamic team in Bhubaneswar. The ideal candidate should have a strong background in customer support, excellent communication skills, and fluency in English. This role involves handling customer queries, providing solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities:

- Handle inbound and outbound customer calls professionally.

- Resolve customer complaints, queries, and provide accurate information.

- Ensure timely follow-ups and escalation of critical issues when required.

- Maintain a high level of customer service standards.

- Adhere to company policies and procedures while delivering solutions.

- Document customer interactions and feedback for process improvement.

- Meet performance metrics such as call quality, resolution time, and customer satisfaction.

Eligibility Criteria:

- Fluent in English (spoken and written) with strong communication skills.

- Ability to work in rotational shifts (including night shifts).

- Basic computer knowledge and familiarity with CRM tools is a plus.

- Strong problem-solving skills and a customer-centric approach.

Why Join Tech Mahindra?

- Competitive salary package (₹1.8L – ₹2.2L per annum).

- Professional growth and career advancement opportunities.

- Employee-friendly work environment with learning & development programs.

- Health benefits

- Cab facility available for night shifts (range: 10 to 20 km)

- 6 working days with 1 rotational week off

- 9 hour of login time with 1 hour break (included)

Interested candidates can share their updated resumes or apply through the company portal.

Join Tech Mahindra and be a part of a global leader in digital transformation!

Job Types: Full-time, Fresher, Contractual / Temporary
Contract length: 4 months

Pay: ₹13,400.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 7978398679
Expected Start Date: 28/06/2025