Customer Service Associate

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power
to progress in incredible ways. When you join Team Amex, you become part of a global and diverse
community of colleagues with an unwavering commitment to back our customers, communities and each
other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to
you with benefits, programs, and flexibility that support you personally and professionally. At American
Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the
opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our
company values and powerful backing promise to provide the world’s best customer experience every
day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and
feels like they belong.

• Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
• Typing Speed (30 Words/Minute) with 95% accuracy
• Versant 4 Skills (Voice) – B2 & Above (57 & above)
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to Toggle Between Screens/Tools
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering extraordinary service in every interaction with our customers
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
• Analytical and problem-solving skills with strong attention to detail

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities