Customer Service Associate

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Technical process – Voice - Noida Location

Summary: Excellent Communication Skills, Technical Knowledge, Graduation is a must, minimum 1 yr and above experience working in a Voice International Process, Immediate Joiners, US Shift 24/7 shift, mostly night shifts

Job Description:

• Customer Experience:
• Excellent communication skills, verbal and written both
• Minimum 1 year & above experience required in a Voice International Process
• Must have good thought process
• Candidate should be Tech savvy, well versed with Technical Troubleshooting
• Should have knowledge of Computer Networking
• Investigates and resolves concerns raised by the customer
• Engages the resources appropriate for resolving issues.
• Ensures that end to end resolution is provided to the customer by coordinating with different teams
• Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
• Complete Issue resolution within prescribed timeframes.

Skills and Ability:

• Should possess good verbal and written communication skills in English.
• Should have good comprehensibility and understandability of what customers want.
• Should have critical thought process and decision making capability with focus on accuracy.

Personal Attributes:

• Should be flexible for all circumstances and be self-driven, motivated and persistent.
• Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

Computer Proficiency

• Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics

Additional Comments

• Candidates should be open to a shift of 24x7. Mostly Night shifts
• Both side transportation will be provided as per company policy
• Split Week off and Split Week off and Holidays.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Commuter assistance

Schedule:

• Night shift
• Rotational shift

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Work Location: In person