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Customer Service Associate
Posted on June 18, 2025
- Mh, India
- 0 - 0 USD (yearly)
- Full Time
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Technical process – Voice - Noida Location
Summary: Excellent Communication Skills, Technical Knowledge, Graduation is a must, minimum 1 yr and above experience working in a Voice International Process, Immediate Joiners, US Shift 24/7 shift, mostly night shifts
Job Description:
- Customer Experience:
- Excellent communication skills, verbal and written both
- Minimum 1 year & above experience required in a Voice International Process
- Must have good thought process
- Candidate should be Tech savvy, well versed with Technical Troubleshooting
- Should have knowledge of Computer Networking
- Investigates and resolves concerns raised by the customer
- Engages the resources appropriate for resolving issues.
- Ensures that end to end resolution is provided to the customer by coordinating with different teams
- Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
- Complete Issue resolution within prescribed timeframes.
Skills and Ability:
- Should possess good verbal and written communication skills in English.
- Should have good comprehensibility and understandability of what customers want.
- Should have critical thought process and decision making capability with focus on accuracy.
Personal Attributes:
- Should be flexible for all circumstances and be self-driven, motivated and persistent.
- Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
Computer Proficiency
- Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics
Additional Comments
- Candidates should be open to a shift of 24x7. Mostly Night shifts
- Both side transportation will be provided as per company policy
- Split Week off and Split Week off and Holidays.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
Schedule:
- Night shift
- Rotational shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- International voice process: 1 year (Required)
Language:
- English (Required)
Work Location: In person
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