Customer Service Associate (F/M/D)

Avantor is looking for a Customer Service Associate (f/m/d) in Dublin. In this role, you will be the driving force behind delivering excellent customer service and internal account management to our key customers.

This full-time role will be based out of our Dublin office with regular home office available. Next to an attractive salary, we offer a performance-based bonus plan, private healthcare, 25 days holiday, a company car & fuel card, as well as a company pension scheme. Interested? - Let’s talk!

Working hours: Monday-Friday with two days from the office and the rest from home (37,5 working hours/week in total)

The team

You will be part of the customer service team consisting of eight supportive colleagues. Your growth is important to us, which is why we not only offer all the necessary tools to perform your job well but also the training to develop yourself further.

What we’re looking for

Education: Completed Leaving Certificate

Experience: Initial customer service experience, ideally in a B2B setting

Qualifications:

• You provide consistently high levels of customer service, build strong relationships and feel comfortable with autonomously handling complex queries and questions
• Working against set KPIs and deadlines is not new to you
• MS Office is your day-to-day tool for all admin-related tasks
• Previous SAP knowledge a distinct advantage
• Prior experience within the Life Sciences industry a distinct advantage (but not essential). If the industry if new for you, you should bring a curiosity for Science!
• Highly professional written and verbal communication skills
• You work proactively, seeking out solutions and managing your own workload efficiently
• The team has your back and you have theirs: working collaboratively makes you thrive

How you will thrive and create an impact

• Process orders and manage deliveries (including creating, viewing, displaying and listing sales orders and order confirmations) for various customers
• Support the internal account management for key customers
• Offer resolutions on queries to customers
• Ensure customers receive all necessary regulatory certifications
• Advise customers of delivery dates and status of orders
• Resolve complex customer issues such as pricing and margin blocks
• Effectively handle customer complaints and reach timely resolution
• Works alongside finance in resolving invoice queries for customers
• Coordinate with Finance regarding pricing, account setup and charges
• Update and validate all relevant customer information on our CRM
• Monitor open orders, blanket order, forecasts and virtual stock for customers

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.