Customer Service Coordinator (6-Month Contract)

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Introduction:
About Us

Cubis Systems designs, manufactures, and distributes superior precast concrete and plastic pits, covers and construction accessories for the communications, transport, energy and water sectors.

We partner closely with our customers and focus on innovation, reliability, and service excellence, delivering practical solutions on time and on budget. As part of the CRH Group, we offer stability, scale, and genuine long-term career opportunities.

What We Offer

Friendly, fast-paced team environment
Clear career pathways and development opportunities
Global opportunities across the CRH network
A role where you’ll be trusted, busy, and valued

Description:
About The Role

Based at our Wetherill Park, NSW site, Cubis Systems is seeking a proactive and customer-focused Customer Service Coordinator to join our team on a 6-month contract.

This role offers the potential for extension, depending on business needs and individual performance. It’s a fantastic opportunity for a driven individual to play a key role in supporting internal sales operations and delivering exceptional service to customers across Australia.

Key Responsibilities

Collaborate with customer service, production, and technical teams to align customer needs with business capabilities.
Manage end-to-end resolution of customer, reseller, and supplier queries.
Maintain accurate records of customer inquiries and complaints to support continuous improvement.
Provide timely and accurate pricing, delivery, and product information.
Maintain and update customer databases and prepare regular activity reports.
Identify and recommend process improvements to enhance customer service efficiency.
Support Business Development Managers and Key Account Managers with prompt responses and accurate order entry into the ERP system.
Generate purchase orders, invoices, and arrange pre-payments for cash customers.
Research and input product codes for quoting and invoicing purposes.
Liaise with internal departments including Finance and IT for reporting and system accuracy.
Coordinate quoting activities, including follow-ups and quote tracker management.
Assist with estimating by preparing accurate quotes using ERP systems and liaising with procurement and technical teams.
Monitor and manage inventory levels to meet forecasted sales demand across locations.
Coordinate logistics and order placement to ensure timely product availability.

Skills and Experiences:
About You

Previous experience in a similar position within a Sales Team (essential)
Experience in infrastructure, manufacturing, or construction industries (desirable)
Familiarity with Electrical, Communications, or Drainage sectors (desirable)
Excellent verbal communication and negotiation skills
A team player who thrives in a vibrant and close-knit environment
Passionate about turning complex customer situations into positive experiences

Why Cubis Systems?

Be part of a safety-first, performance-driven culture
Work with a collaborative and supportive team
Opportunity to influence national strategy and growth
Competitive salary and career development opportunities