Customer Service Executive (Caregiver Maid Agency)

Job Highlights

We are looking for an enthusiastic, self-motivated Customer Service Executive to join our growing team. If you are a dynamic individual who enjoys interacting with people, takes pride in providing excellent service to customers and is looking for a meaningful job in healthcare-related industry, we would like to invite you to consider joining our team.

• Positive, friendly and fast-paced work environment
• Located right above Kent Ridge MRT station
• You will be stationed in office. There is no need to travel
• No prospecting or cold calling. Client contacts will be provided.
• Meaningful job – you would be helping patients and families to screen and match for suitable caregivers

What does this Job Offer You?

• 5-day work week, office hours, 9:30AM – 6:30PM, Rest day on one weekday and one Saturday / Sunday.
• Job satisfaction. Through your work, you will provide families with qualified caregivers and trained helpers to look after the elderly or persons with disabilities.
• Mentorship, training and coaching will be provided.

Job Description

As a Customer Service Executive, you will:

• Answer customer calls and walk-in enquiries. There is no prospecting or cold calling required.
• Identify customer’s home care needs and match suitable caregivers or trained maids who fit their requirements.
• Conduct interviews for employers with caregivers and trained maids.
• Caregiver shortlisting, interview, selection and creation of biodata
• Explain regulatory requirements to employers on the hiring of migrant domestic workers and agency contractual terms.
• Apply for work permit for caregivers and trained maids. Liaise with relevant parties for its processing.
• Conduct post-placement follow-up calls with employers and caregivvers. Counselling and mediation as needed.
• Establishing, developing, and maintaining positive customer relationships.
• Other ad hoc operational and administrative matters

About Anglo Nurses

Anglo Nurses is a leading provider for live-in care in Singapore. We pride ourselves in providing families with elderly members or disabled persons with experienced live-in caregivers and trained domestic helpers to meet their home care needs. We are growing our team and are looking for dynamic individuals passionate about healthcare to join us.

Requirements

• CEI holder (preferred) or Willing to train and pass the Certificate of Employment Intermediaries (Basic) before starting your job.
• Possess a minimum diploma in any field.
• At least 2 years in deskbound work in any field.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
• Great interpersonal and communication skills. Enjoy connecting with people, listening to their needs and solving their problems.
• Competent in spoken and written English (Bonus: Bahasa Indonesia / Melayu to converse with MDWs from Indonesia).
• Ability to work with MS Word and Excel.

Job Types: Full-time, Permanent

Pay: $3,000.00 - $3,500.00 per month

Schedule:

• Holidays
• Weekend availability

Work Location: In person