Customer Service Executive - Network Operations & Support

4+ years of Professional/Technical Experience in Telecom with good knowledge in Planning & Designing of FTTX Network and Hands-on experience in using GIS/drafting Tools like MapInfo/Spatial net/AutoCAD/ Arc GIS/ QGIS and should be capable of handling team and Quality Factory.

Knowledge of ANZ region Fiber Network Architecture and specifications.

Sound understanding of OSP/ISP construction standards and field practices, planning and design expertise in FTTP, FTTB, FTTC, FTTN, HFC technology, Preferred Good understanding of Method of Measurements for Design and construction of FTTx Network & MDU and should be able to prepare the BOQ and BOM for MDU Designs

Key Responsibilities

Planning and Design of FTTx Network using GIS tools.

Quality Control on design delivery

Training and Efficiency improvement with team members

Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO, QGIS or other GIS tools like ArcGIS, Spatial net etc...

End to end delivery designs services including but not limited to Detail Design, Survey Packs, validating survey reports and site designs received from the field, create Construction Plans in AutoCAD, BOM/BOQ

Communicate with stakeholders on the rejections and corrective actions.

Coordinating with the Field Teams for the required information

Preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment

Create power designs as per power utility guidelines.

Communicate with field teams for any additional data/clarification required

Technical Competencies

Understanding of telecommunications transmission network, Outside plant deployment and multiple FTTx Technologies

Experience in Copper/ Fiber Access Network, Field practices along with quality, testing standards and Fibre network architecture

Knowledge of cable/joint/equipment installation techniques. Aerial and underground cabling methodology

Knowledge / Skills Responsible to delivery 100% quality products to customers at all time

Good analytical / problem solving skills o Should be able to work on different GIS datasets and create new information or investigate patterns using QGIS, and Other GIS tools

Communicate with teams for any additional data / clarification required

Creating and maintaining the structures necessary for GIS data storage;

Knowledge of OSP, Fiber, Copper & other emerging technologies

Good Hands on Experience on MapInfo Tool/AutoCad

Planning Designing of Telecom Passive network for FTTx technology

Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).

Good understanding of OSP construction activities

Strong GIS skills with two or more GIS packages o Excellent verbal / written communication skills

Good writing skills - for documentation, training, processes

Good understanding of OSP/ISP construction activities

Design optical fibre cable to commercial and residential premises, multi-dwelling units.

Expert for FTTN, FTTB, FTTC technology and MDU designs

Good knowledge of BOQ and BOM for FTTx Designs