Customer Service & Fraud Analyst (Eng)

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We are seeking a highly motivated and detail-oriented Customer Support Agent & Fraud Analyst to join our growing team at a licensed E-money institution. This is a fully remote position (work-from-home), with equipment provided by the employer.

A strong and stable internet connection, along with a private and professional workspace, is required.

Language Requirement

• English proficiency: C1 (Advanced) or C2 (Proficient)

Key Responsibilities

• Conduct video calls with clients to verify suspicious transactions and account activity.
• Provide high-quality customer support to existing clients.
• Analyze suspicious transactions and perform in-depth investigations into potential fraudulent activities.
• Collaborate with internal teams to develop and implement preventive fraud measures.
• Evaluate and enhance fraud detection processes using AI and advanced analytical tools.
• Prepare detailed reports on fraud cases and provide actionable recommendations.
• Monitor regulatory updates to remain informed about emerging fraud trends and techniques.
• Participate in financial audits to ensure compliance with accounting and regulatory standards.

Preferred Qualifications & Skills

• Excellent written and verbal communication skills, with the ability to interact professionally with clients.
• Strong analytical and problem-solving abilities.
• Willingness to learn and adopt new technological skills, including AI-based tools.
• Ability to work under pressure and meet strict deadlines.
• Previous experience in customer service is considered an advantage.
• Experience in the banking sector or in a fraud analysis–related role is a plus, but not mandatory.

Job Type: Full-time

Pay: From €3,250.00 per month

Work Location: Remote