Customer Service & Logistics Support Executive

Reporting to the European Exports Manager, the Customer Service & Logistics Support Executive role is responsible for the provision of excellent customer service, administrative and sales support for the Bimeda commercial function for Exports.

The role requires an individual that can work well across multiple departments; building relationships internally and externally; and work at a fast, organised and consistent pace. This person will play a critical role in assisting the business to strive towards our goal for continuous improvement and achieving the company’s business strategy, Vision, Mission and Values while driving down operational costs.

Key Role Specific Requirements:

• Process Bimeda sales orders and obtain approval
• Keep Export schedule and Export forecast up to date
• Provide office support for Export manager when travelling
• Compile and issue sales reports, including month end report, stock levels and any other areas as requested
• Effectively respond to and resolve customer queries by phone and email in a prompt and professional manner
• Provide daily administration of the customer relationship management system (CRM) in QAD nd / or Salesforce including processing sales orders, entering new customer data , issuing credit notes , maintaining product pricelists
• Support the sales responsible persons through attendance at sales meetings, supply chain meetings and customer service team meetings
• Contact customers on outstanding payments, financial queries, overdue amounts , order and stock status , other changes where applicable
• Liaise with the warehouse to ensure product deliveries are as scheduled
• Act as principle contact for all queries in relation to packing specs , take care for ACR development , mock up and print proof reading and approval
• Provides full logistic service cover in absence of Logistics Co-Ordinator including tracking and managing order due dates; drafting and collating full complement of shipping documentation including Packing Lists, Certificates of Analysis, Invoices, Dangerous Goods Certificates, Data logger programming and calibration for cold chain specific shipments while managing shipping costs staying within the shipping budget
• Support the collation and distribution of marketing materials
• Handle courier mail for customer service and other departments if required
• Document customer service-related activities
• Provide cover for customer service colleagues in case of absence, Export and Ireland , and Ad Hoc activities where required

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Competencies Required for the Role:

• CUSTOMER ORIENTATION – The ability to demonstrate concern for satisfying one’s external or internal customers. Identifies and prioritizes customer needs and recognizes constraints. Seeks to find out more about customers and provide better service. Is professional, reliable and delivers on promises. Brings a competitive focus to customer.
• ATTENDANCE/PUNCTUALITY – Meeting expectations requires that the employee regularly reports for work on time, is prepared to start his/her assigned duties at the appointed time. Report-for-duty time is defined as readiness to perform the first assigned task at the scheduled start of a shift and employee does not leave assigned post early, works through the end of work hours. Employee leaves and returns from scheduled breaks and lunch at designated times.
• COORDINATION – is the ability to manage cross-team projects successfully; adapt to the people around them; meet deadlines
• FOSTERING COLLABORATION/TEAMWORK- is the ability to work jointly with others or together especially in an intellectual endeavor; the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Builds partnerships for global performance. Respects others.
• INITIATIVE - Identifying what needs to be done and doing it before being asked or before the situation requires it.

Other Requirements:

Essential:

• Previous experience of providing excellent levels of customer service and working knowledge of a sales environment
• Experienced in logistics and order handling.
• Minimum 1-2 years administrative experience in a fast-paced environment
• Proficient in IT Skills – Microsoft office tools
• Excellent communication skills both written and verbal and exceptional attention to detail.
• Good interpersonal skills, building strong working with relationships with fellow employees. Strong team member.
• Innovative and self-driven, ability to work on own accord.
• Professional and positive in their approach towards all internal and external customers

Desirable:

• Experience of veterinary pharmaceutical / agriculture would be beneficial.
• Qualified to handle Dangerous Goods

Bimeda is a leading global innovator, manufacturer and marketer of veterinary pharmaceuticals and animal health products and has over half a century’s experience in providing science-driven solutions to optimize the health, wellbeing and productivity of the world’s animals. Bimeda’s global innovation program sees six state-of-the art R&D centers across four continents collaborate on an enviable product development pipeline which anticipates the ever-evolving needs of the animal health industry. Bimeda’s nine manufacturing facilities across seven countries allow the company to manufacture a broad range of preventative, curative and nutritional products including sterile injectables, vaccinations, nutritional boluses, feed additives, tablets, water-soluble powders, pastes and non-sterile liquids. Globally, the company focuses on the development, manufacture and commercialization of quality Bimeda-branded products while also being the partner of choice for contract manufacturing and R&D services for prominent companies within the animal health industry.

Your application to us; assumes you have read and agree with our privacy policy
More Info at www.bimedacareers.com