Customer Service Manager

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation.

About the role

Are you a passionate foodie who thrives on delivering an exceptional customer experience? Great news - we’re on the lookout for a dynamic leader. So, if you love good food as much as we do, and can't wait to inspire our customers’ weekly shop, this could be the role for you.

Coles Local is an established concept within the Coles fleet with multiple Coles Local stores operating across Melbourne, Sydney, Brisbane, and Perth. We bring something new to shopping and inspire a love of food to our customers with beautiful produce matched with a sense of community. Coles Local stores have become an amazing destination for Aussie grown fresh produce and great quality Australian products – many of them local favourites!

We take pride in our products and have a true passion for quality, presentation and exceptional customer experiences. Departments don’t exist at Coles Local - the whole floor is yours! You’ll lead a team across all areas - from replenishment to fresh produce to service checkouts, which makes no two days ever the same. At Coles, we value passion & pace and customer obsession, this needs to be something you also value to support the team in delivering with pride everyday.

About you and your skills

• Experience leading a team to use their passion & knowledge for Coles Local concepts to deliver great service by engaging, educating and inspiring customers
• An absolute commitment to lead your team to provide great customer experiences by working with enthusiasm, energy & pace
• To know your stuff, as you’ll be leading a team of passionate customer-focussed team members
• Great commercial acumen & leadership -rostering, performance management and day to day coaching of a large and diverse team
• To be active - you’ll be on your feet for long periods of time & may require some moderate to heavy lifting and reaching
• The availability to work flexible hours across our store trading days (including early mornings, evenings and weekends)
• A passion for being the Champion of customer & community engagement initiatives and driving culture and passion for ‘Foodie Inspiration’ & ‘Better for You’
• Coach, develop & inspire team members, building capability, driving accountability and creating a great place to work.

What’s in it for you?

• 
  More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
• Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 141318

Employment Type: Full time