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Customer Service Office Executive
Posted on Dec. 23, 2024
- Milano, Italy
- No Salary information.
- Full Time

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What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
- To act as the contact for proactive analysis on customer, support to the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner
- Take preventive and proactive action to ensure that customer satisfaction is maximised.
- To react positively to problems identified and undertake root cause analysis
- Provide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.
- Account Analysis and Control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity. Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.
- Perform account performance reviews and define and develop continuous improvement plan in collaboration with customer and Account Managers
- Manage Audits Analyse, Communicate/negotiate outcomes to maintain accuracy in customer balances.
- Account Reporting and monitoring Management of all activities related to payment including invoice checking and corrections and indexation process for emitter customers.
- Manage administrative tasks using SAP and local tool.
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