Customer Service Officer

• Location: Jabiru, NT
• Status: Full-time Ongoing
• Salary Package: $77,044 Per Annum (Inclusive of 15% superannuation)

Join the Northern Land Council and make a difference in your community.

The Northern Land Council (NLC) is seeking a friendly and organised Customer Service Officer to join our West Arnhem Regional Office in Jabiru. This is an excellent opportunity for someone who enjoys helping people, providing quality customer service, and working in a supportive team environment.

About the Role

As the Customer Service Officer, you will be the first point of contact for visitors, Traditional Owners, community members and stakeholders accessing NLC services. You will provide reception and administrative support to ensure the smooth day-to-day operation of the regional office.

Key responsibilities include:

• Providing professional and responsive customer service in person, by phone and via email.
• Assisting with enquiries and directing customers to the appropriate NLC staff or service.
• Supporting office administration, record keeping and correspondence.
• Processing permits and maintaining accurate records.
• Assisting with travel bookings, meetings and other administrative activities as required.

What you will Bring

You are a friendly and organised person who enjoys helping people and providing great customer service. You can communicate effectively, work well in a team, and manage administrative tasks accurately and efficiently.

To be successful in this role, you will have:

• Certificate III in Business Administration or a related field, or equivalent relevant experience.
• Experience in customer service, reception or administration.
• Good communication and interpersonal skills.
• Sound computer skills, including Microsoft Office applications.
• The ability to organise your work, meet deadlines and maintain accurate records.
• The ability to work respectfully with Aboriginal people and people from diverse backgrounds.

For a full copy of the Position Description refer to the link provided below.

What’s in it for you?

At the NLC, you’ll be part of a team that’s grounded in purpose and committed to Country. In return, you’ll enjoy a supportive workplace, opportunities for professional growth, and the chance to make a lasting impact across the Northern Territory.

We offer:

• A base salary of $66,995 per annum plus 15% superannuation paid on Base and District Allowance.
• salary sacrificing up to $15,900 + Meal Entertainment and Holiday Accommodation benefit up to $2,650 per year.
• Other benefits under our Enterprise Agreement include:
• • District allowance of up to $10,293 (DA4) per annum for individuals with dependents and $6,372 (DA3) without dependents.
  • Generous leave provisions 5 weeks annual leave, 20 days personal leave;
  • Paid Christmas close down;
  • Upon completion of 12 months of service an Annual airfare with a net (in hand) value of $3,453;

How to Apply?

All applications must be lodged via the NLC Jobs Website jobs.nlc.org.au and include:

• A cover letter addressing the selection criteria.
• A current CV.
• Copies of relevant qualifications.

For further enquiries, please contact, Natalie Christophersen on 0417972354

Applications Close: Thursday, 5 November 2026

Please note: Housing is not provided for this role. Applicants must be based in the community or have the capacity to relocate at their own expense.

About the NLC

The Northern Land Council (NLC) is an independent statutory authority of the Commonwealth. The NLC is established under the Aboriginal Land Rights Act (NT) 1976 and its purpose is to serve its constituents who are Traditional Owners (TOs) and other Aboriginal people living in their region. Cultural knowledge and lived experience are central to the work that we do here at NLC. We are committed to enhancing Aboriginal peoples social, political and economic participation by supporting their aspirations and amplifying their voices on a range of issues impacting on their lands, seas, culture and communities.