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Customer Service Officer

Posted on Dec. 20, 2024

Qld, Australia
0 - 0 USD (yearly)

Part Time

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Support the Customer Service team at the QTC
Ensure all operations are delivered in a friendly and effective manner.
Great perks including event tickets, onsite car parking and gym!

Tennis is more than a sport. It has the power to change lives by delivering health benefits, galvanising communities, and developing champions. The people who work at Tennis are team players: they are imaginative, humble, collaborative and, above all, excellent. They understand the fun and entertainment that our sport delivers, but also the social, commercial and community impact we have.

We are all about people on court and interested in our sport, from grassroots participation, all the way through to Grand Slams. If you are ready to harness the power of Tennis to create a more playful world, we want you on our team!

We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home.

Fostering a workplace that is diverse and equitable is a high priority for Tennis. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.

If you need assistance or adjustments to fully participate in the application process, please contact

recruit@tennis.com.au

About the role

The Customer Service Officer is responsible for providing friendly, professional and efficient customer service to the Queensland Tennis Centre (QTC) members and guests. The customer service team member will also provide administrative support to all programs and services.

Reporting to the QTC Business Operations Lead, in this role you will:

Provide friendly, professional and efficient customer service via phone, email and face-to-face
Assist with café related tasks as well as sale of merchandise and apparel in the Pro Shop
Support in administrative tasks, ensuring accuracy and up to date records
Proactively identify event opportunities and cultivate strong professional networks and relationships
Promote an effective, satisfying and productive working environment within the team
Offer recommendations to support the overall wellbeing of the commercial viability of QTC

About you

What you will bring to the role:

Responsible Serving of Alcohol certificate (or willing to obtain)
Prior experience within a sports store/retail shop/café (desirable)
Ability to set priorities, plan work programs and meet deadlines
Ability to develop and maintain strong working relationships with various stakeholders
You must hold (or be willing to obtain) a current Police Check and Working with Children Check

What’s in it for you?

Career development with a range of formal education and on the job training opportunities
Health & wellbeing activities through our Thrive program.
Onsite gym & tennis facilities
Flexible working practices
Free car parking
A range of discounts from our sponsorship partners

To Apply

If you think you’re up to the challenge, we’d love to hear from you!

Please submit your resume and cover letter via our online application system.

Applications will close on the 5th of January 2025.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on

to stay up to date on the latest news and opportunities.

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