Find Your Next Job

Customer Service Officer

Posted on June 25, 2025

  • Up, India
  • 0 - 0 USD (yearly)
  • Full Time

Customer Service Officer

Tailor Your Resume for this Job


Job Title: Business Development Executive - US Shift - 7:30 p.m to 4:30 a.m IST (Night Shift)

Department: Customer Service

We are seeking a highly motivated and customer-focused individual to join our inbound customer sales service team. This role focuses on providing exceptional service to our US-based customers via phone, email, and chat, while also identifying opportunities to upsell or cross-sell products/services. The ideal candidate possesses excellent communication and problem-solving skills, a positive attitude, and a strong commitment to exceeding customer expectations.

Responsibilities:

Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner.

Provide accurate and helpful information regarding products, services, pricing, and promotions.

Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible.

Accurately process orders, payments, and returns.

Identify and address customer needs, proactively suggesting relevant products or services.

Maintain accurate records of customer interactions in the CRM system.

Contribute to a positive and collaborative team environment.

Stay updated on product knowledge, company policies, and industry best practices.

Proactively identify areas for process improvement and contribute to solutions.

Qualifications:

* High school diploma or equivalent

* Minimum of 1 year of experience in a customer service role, preferably in a sales environment.

* Excellent verbal and written communication skills.

* Strong problem-solving and conflict resolution skills.

* Proficiency in using computers and CRM software.

* Ability to work effectively in a fast-paced environment.

* Ability to multitask and prioritize effectively.

* Ability to work independently and as part of a team.

* Strong work ethic and commitment to exceeding expectations.

Note :

Lucrative incentives are provided, no cap on the same

Great work life balance

Quarterly dinners arranged for the employees by the company

Snacks provided

Full time Work From Office

No Cab Facility Available

Interested candidates can also share their resume at contact@lightfiresolutions.com.

Job Type: Full-time

Pay: ₹25,000.00 - ₹55,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Schedule:

  • Monday to Friday
  • Night shift
  • US shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • This job is strictly night shift only. Are you comfortable with that?

Experience:

  • US sales: 1 year (Required)

Language:

  • English (Required)

Work Location: In person


Tailor Your Resume for this Job


Share with Friends!

Similar Jobs


CMA CGM CMA CGM

Internship - Legal Officer (M/F)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more th…

Internship | Marseille, France

Apply 15 hours, 32 minutes ago

Catholic Diocese of Maitland-Newcastle Catholic Diocese of Maitland-Newcastle

Marketing And Communications Officer

Introduction: Are you ready to make a difference? We’re seeking a Marketing and Communications Off…

Full Time | Newcastle, Australia

Apply 15 hours, 36 minutes ago

Accedo Broadband Accedo Broadband

Chief Executive Officer (Ceo) - Hibox

About the team Hibox is a great place to work - it’s as simple as that. We are all about dive…

Full Time | Vaasa, Finland

Apply 1 day, 15 hours ago

Citi Citi

Head -Tax & Financial Reporting

Discover your future at Citi Working at Citi is far more than just a job. A career with us means jo…

Full Time | Sydney, Australia

Apply 3 days, 15 hours ago

Ramco Protective Ramco Protective

Access Control Officer-All Shifts 7am-3pm, 3pm-11pm, 11pm To 7am (40)

At Ramco Protective, our vision is to be Excellent! To maintain outstanding individuals, that provi…

Full Time | Palm coast, United States of America

Apply 3 days, 17 hours ago

Peveeta Metalsmith Peveeta Metalsmith

Sales Officer

1) Regularly visit the Builders, Architects, Dealers, Contractor's, Industrials, Real estate and Pr…

Full Time | Tiruchchirappalli, India

Apply 3 days, 20 hours ago

Newell Brands Newell Brands

Sales Officer

Job ID: [[2885]] Alternate Locations: [[Chennai]] Newell Brands is a leading $8.3B consumer product…

Full Time | Remote, India

Apply 3 days, 20 hours ago

Department of Education Department of Education

Participant And Program Support Officer

These roles are Fixed Term positions from 1 January 2026 to 30 June 2026. An exciting opportunity …

Full Time | Ballarat, Australia

Apply 3 days, 20 hours ago