Customer Service Officer

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Introduction:
Why work for Neumann Steel?
You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast over 50 years ago. We specialise in steel reinforcing and plastic accessory products in the QLD and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge.

With a people-first mindset, Neumann Steel is dedicated to supporting the local community and fostering long-lasting relationships while delivering quality commercial and residential projects in the spirit of openness and honesty. We strive to build a rewarding, inclusive, and inspiring culture, with innovation at the forefront of mind.

Description:
Quick overview of the role
We're on the lookout for a skilled Customer Service Officer to become a valued member of our Hervey Bay team, working full-time. This Customer Service Officer is responsible for front-line customer service, through face-to-face customer interaction, phone & email correspondence, and carrying out general business administration duties associated with branch sales and operations. This position is based at our Hervey Bay Branch.

What will you be doing?

Provide high quality over-the-counter customer service
Support the warehouse with general administrative tasks and stock take functions
Receive & process quotes
Prioritise & enter sales orders & process any changes
Ensure all administration tasks are completed within the requirements
Receive & resolve incoming complaints
Develop & maintain knowledge of key roles in the branch
Assist with stock take processes
Coordinate administration & reporting of consumables
Complete general branch & warehouse administration tasks

Skills and Experiences:
What are we looking for in the successful candidate?

Previous experience in customer service/administration.
Good knowledge of Microsoft Office applications – Word, Outlook & Excel.
Excellent communication skills.
High attention to detail.
Tidy appearance,
Previous experience in a sales/production environment preferred.
Certificate in Business Administration or similar qualification highly regarded.
Previous experience in the manufacturing or construction industry is advantageous.

What’s in it for you

• Free parking onsite
• Ongoing training and career opportunities internally & externally
• Free lunch on Friday’s!
• Mental health and wellbeing support, wellness discounts for mind, body, work, and life, including an Employee Assistance Program

Our culture is driven by our values. We value high performance, collaboration, innovation, integrity and respect. Working for us means being part of a great team of people and we believe our people are our biggest asset. If you think you would be able to complement our awesome team, then we’d like to hear from you.