Customer Service Officer - D2d/Credits

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Introduction:
Start your career with us — no long resume needed, just the right attitude.

Just finished high school or university? Early in your working life? Or looking for a stable, full time role where you can learn, grow, and build a long term career?

If you are organised, reliable, enjoy helping people, and are keen to learn, we would love to hear from you.

This role is a fantastic entry point into customer service and the emergency lighting industry, with full training and ongoing support provided. What matters most to us is your attitude, motivation, and willingness to learn, not years of experience.

About Clevertronics

Clevertronics is a global leader in emergency lighting across Australia, New Zealand, and the UK. Our mission is simple: to make emergency lighting easy through world class products, unrivalled expertise, and outstanding customer service.

With over 20 years of innovation behind us, we are a stable, growing company, and our people are at the heart of everything we do.

Description:
Why this role is a great place to start
This is an ideal opportunity for someone at the beginning of their career who wants:

• a full time role with structure and support
• to learn practical customer service and office skills
• exposure to a professional, fast moving business
• a workplace that genuinely invests in its people

You will receive on the job training, clear processes, and support from a friendly, high performing team who enjoy working together.

What you will be doing
You will play an important role supporting our customers and sales team, including:

• Responding to customer enquiries and helping with product and pricing information
• Processing orders, returns, credits, and warranty claims
• Monitoring deliveries and backorders and sharing updates clearly
• Updating customer and sales information in our systems
• Assisting the sales team with quotes, samples, and general admin tasks
• Pitching in when it is busy, teamwork is key here!

Skills and Experiences:
This role is perfect for someone who…
We strongly encourage applications from people who are early in their career, including recent school leavers or graduates.

You will likely:

• Have some exposure to customer service (retail, hospitality, admin, call centre — all welcome)
• Communicate clearly and confidently by phone and email
• Be organised, reliable, and willing to learn
• Have a positive, can do attitude and take pride in doing things well
• Be comfortable learning new systems (CRM experience is a bonus, not essential)

No industry experience is required, full training will be provided.

We live our values

At Clevertronics, our values shape how we work every day:

• We treat People with Respect
• We Foster Empowerment
• We act with Integrity
• We are the Best at what we do

You will be joining a workplace where these values are genuinely lived, not just written on a wall.

What’s in it for you?
We offer more than just a starting role, we offer the foundations for a rewarding career, including:

• Competitive salary and benefits
• Early finish every second Friday
• 17.5% annual leave loading
• 4 additional wellbeing leave days per year
• Discounted health insurance
• Novated leasing
• Paid parental leave
• Employee Assistance Program (EAP)
• Training and development support

Ready to apply?
If you are motivated, organised, and excited to start or grow your career in customer service, we would love to hear from you.

Apply now and start building your future with Clevertronics.

Clevertronics is an equal opportunity employer and embraces diversity and inclusion across all aspects of our business.