Customer Service Officer- Eighty9

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Customer Service Officer- Eighty9

Location- Hindmarsh

Full-time position

At Eighty9 Limited, we are committed to excellence in service delivery. We are currently seeking a Customer Service Officer – Eighty9 to provide high-quality reception and administration support at our Hindmarsh Head Office.

The Role:

The Customer Service Officer- Eighty9 is responsible for delivering professional administration and reception services to Pivot RTO at our Hindmarsh Head Office. This position plays a key role in ensuring participants, staff, employers and stakeholders receive efficient, friendly and professional support. The role will also assist with broader Corporate Services administration and activities from time to time, as operational needs arise.

The ideal candidate will be a mature-minded individual with strong interpersonal and organisational skills, a friendly demeanor, and the ability to prioritise tasks effectively. You should thrive under pressure, demonstrate initiative, and be a flexible team player.

If you have a can-do attitude and the ability to communicate effectively with diverse participants, employers, and colleagues, we would love to hear from you!

Responsibilities include, but are not limited to:

• Independently Manage reception services and responsibilities, including handling or transferring of telephone enquiries, regular review of a shared email inbox, facilitation of mail and courier services, and maintenance of the reception area, and meeting, training or common office spaces.
• Assist with ordering of office supplies and catering for office events, as well as supporting the property and maintenance team in administration, coordination, contractor liaison and expenditure processing as required
• Support Pivot RTO Administration team in scheduling training bookings, managing participant referrals, confirming appointments, and accurate data entry
• Provide administrative support, including the preparation, printing, scanning, and filing of documents
• Support Executive and organisational activities, including travel bookings, internal events, meetings, and training programs.

About you:

• Relevant experience in an administrative role within a related industry sector (desirable)
• Proven ability to deliver high-quality administration and clerical services
• Strong customer service skills, both over the phone and face-to-face
• High attention to detail and accuracy in data entry and record keeping
• Excellent organisational skills and ability to manage multiple tasks
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Word, Excel, Teams, email and internet applications
• The ability to work collaboratively within a dynamic team environment
• A friendly, flexible and proactive approach to supporting others

Why join Eighty9 Limited:

We value our people and offer a range of benefits designed to support personal and professional growth, recognise your achievements, and make the work we undertake meaningful. Key benefits include:

• Generous above-award salaries
• Tax free salary packaging benefits of up to $15,900, plus an additional $2,650 for Meals and Entertainment and Novated Leasing
• Accrued Monthly Day Off for eligible employees
• Access to Employment Hero Perks, providing a range of discounts and cashback offers on everyday purchases
• A performance reward system that provides additional paid leave benefits
• Access to our Employee Assistance Program (EAP)
• A well-structured fully supported induction program, with further development and training provided
• Professional team environment with support from an internal team of dedicated specialists

About Us:

Eighty9 Limited (ABN 88 485 417 134 / ACN 668 673 121) is a Company Limited by Guarantee (CLG) and the parent entity of Status Employment Services.

The wellbeing of our staff is our number one priority, and we have enjoyed over 35 years of business success as a leading provider of employment and training services. Supported by nationally recognised structures and systems, we provide a professional, high-quality work environment that our staff are proud to recommend.

We invite you to review our website https://www.eighty9.org.au to learn more about our Organisation, its brands and why you should join us to become a valued member of our highly successful and professional team. How to Apply:

Please apply through the ‘Apply’ link, and include a cover letter and resume indicating your preferred site location and role addressed to:

HR Department – Human Resource and Quality Assurance Officer: HR@status.net.au

A full Position Description is available at https://eighty9.org.au/work-with-us/

Confidential telephone enquiries are welcome to our HR team on 08 8230 2352

Your application may be considered for other available roles and future opportunities within our Organisation. If you do not wish for your information to be retained, please contact us.

All final applicants for this position will be asked to provide a current National Police Clearance and Working with Children Check. Please note that people with a criminal record are not automatically barred from applying for this position; rather the relevance will be considered as it applies to our industry.

Eighty9 Limited is an Equal Opportunity Employer. We encourage women, Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQ+ and people from non-English speaking backgrounds to apply for this position.