Customer Service Officer Omeo

We Are East Gippsland Shire

East Gippsland is a natural playground with over 21,000 square km of land including high country, nine national parks, two significant marine parks, Australia’s largest navigable inland lake system and stunning coastlines included!

East Gippsland Shire Council is a large regional council covering 10% of Victoria. With a workforce of passionate community members, EGSC offers challenging and rewarding skills development and the ability to work with a range of teams across a range of locations.

A unique blend of nature, culture, and recreational opportunities, East Gippsland Shire is a captivating destination for those looking to broaden their skills whilst enjoying an enviable lifestyle.

The Opportunity

As a Customer Service Officer, you will deliver welcoming and professional customer service through all customer interactions in person, on the phone and online.

You will also be responsible for

• Resolving customer queries
• Asking direct and appropriate questions in order to assist customers
• Provision of accurate information in a timely manner
• Recording information in Council database software
• Maintaining a professional image and compliance with uniform policy

This is a part time position for 12 months, working 35 hours a fortnight.

Things You’re Proud Of (Key Selection Criteria)

• Proven experience in a call centre or high-volume phone operations.
• Minimum 2 years’ experience in a customer service industry.
• To be customer outcome focused delivering high resolution at first point.
• Use initiative and problem-solving techniques for the best customer and business outcomes.
• Excellent numeracy, cash handling, balancing and end of day banking experience.
• Well-developed knowledge of the East Gippsland Shire, region and/ or services.
• Excellent keyboard skills and experience with Microsoft software; Internet; and database products.

If successful, you will need to undertake a police check and hold a current and valid employee Working with Children Check. You must also be legally entitled to work in Australia.

Things We’re Proud Of

• Council offers flexible work arrangements to suit your lifestyle, including hybrid work flexibility, monthly ADO’s and purchased leave.
• We will support your continued professional development and training through study, workshops and conferences.
• Council has a significant organisational focus on creating a diverse and inclusive workplace.
• We create engaging community initiatives that make a difference across the whole shire.
• We’re focused on your wellbeing, providing access to our EAP, an active social group and a Health and Wellbeing committee promoting regular health initiatives.

Excited? We want to hear from you! Please submit:

• A cover letter detailing your interest and the skills you will bring to the role.
• A current resume with your personal details, experience, qualifications, and 2 referees.
• A statement addressing each of the key selection criteria.

Applications close at 11.59pm on 1 January 2025

Questions? For a confidential discussion about the position or to learn more, please contact Julie Richards, Team Leader Omeo, on (03) 5153 9500.

East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.