Customer Service Officer - Project Expediting

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Introduction:
About Clevertronics

Clevertronics is the world’s leader in Emergency Lighting, operating across Australia, New Zealand, and the United Kingdom. Our mission is to make emergency lighting easy by designing world-class products supported by unrivalled expertise and customer service.

Over the last twenty years, we have excelled in the world of Emergency Lighting by releasing game-changing products for our industry. All of this could not have been accomplished without our people!

With our dedicated research and development engineers, Clevertronics is positioned to continue leading the world in emergency lighting solutions.​

Description:
About the Role

Reporting to the State Manager NSW/ACT, but for the interim, will report to our General Manager Sales (ANZ), the Customer Service Officer – Project Expediting role is responsible for providing prompt delivery and assistance with stock control and forecasting. Ideal candidates will have experience supporting sales teams or exposure to the electrical industry.

This role operates in accordance with the ISO9001 and ISO14001 management systems, to ensure continuous improvement and environmental management as an integral part of our operations.

Your key accountabilities will include, but are not limited to:

• Provide excellent customer service across all stakeholders
• Enter, manage, and expedite project and support service orders
• Liaise with wholesalers and contractors to ensure seamless operations
• Follow supply chain processes from import to returns
• Coordinate with production on stock and lead times
• Forecast forward orders to optimise inventory
• Engage in sales meetings and support team collaboration
• Assist sales team with customer service needs when required
• Uphold QMS/EMS standards and promote quality/environmental policies
• Perform additional tasks as needed by the business

Skills and Experiences:
About You

We’re looking for someone organised, efficient, and ready to make a strong contribution to team success. You'll help ensure prompt delivery, assist with stock control, and support accurate forecasting to meet customer expectations. They will also bring:

• Strong customer service skills with experience across diverse industries
• Project management expertise including cost estimation, planning, and reporting
• Knowledgeable in data centre operations and strategic project analysis
• Detail-oriented, highly organised, and skilled in time and task management
• Clear communicator and collaborative team player

Clevertronics will provide a comprehensive training program to equip you with the additional skills you need to deliver this role successfully.

Why work with the Clevertronics team?

Well, that’s easy! Not only do we offer a great values-based culture and supportive environment that is committed to helping you achieve your career goals within our rapidly growing and innovative organisation, but we also offer:

• Competitive Salary and Benefits.
• Understanding and encouragement of a work-life balance.
• A culture that is unlike any other.
• The ability to finish early every second Friday.
• 17.5% annual leave loading.
• An additional 4 days leave per year for your Health and well-being.
• Discounted Health Insurance
• Novated Leasing Salary Sacrifice
• Access to Employee Assistance Program
• Comprehensive training and development support for your career.
• Paid parental leave.
• And much more.

If you want to be part of a supportive team where your work makes a real impact and can grow your skills into something even bigger, APPLY NOW!

Clevertronics is committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate, and develop talent, create an engaged workforce, deliver quality services to our customers, and support the growth of our business.

Clevertronics is an equal opportunity employer and encourages applications from people of all ages, nationalities, and cultures, including Aboriginal and Torres Strait Islander peoples.