Customer Service & Online Sales Order Advisor

Online Sales/Customer Service – CORK BUILDERS PROVIDERS LTD

Part of Grafton Group Plc, The Chadwick's Group is the market leader in the builder’s merchanting industry in the Republic of Ireland Part. Main brands include Chadwicks, Cork Builders Providers, Davies, Telfords. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heitons Steel, Panelling Centre, Morgans Timber, Proline & Sitetech.

Principle Objective

This successful applicant will be part of a team responsible for overseeing central support activities for onsite and online sales including: coordinating online orders for collection & delivery, managing online & instore product returns, answering and redirecting calls and online queries accordingly and meeting and greeting customers and visitors.

Knowledge & Experience

• Contact centre / Customer Service experience.

• An excellent, clear, and professional telephone manner.

• Good verbal communication skills.

• Excellent interpersonal skills.

• Great problem-solving and organizational skills.

• Experience in providing support to both prospective and existing customers through in-person, phone, email, chat, and digital channels.

• Experience in providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.

• Building Industry or retail business knowledge would be useful, but not essential.

Key Responsibilities

• Answering all calls in a professional & efficient manner.

• Dealing with queries or transferring to the relevant department.

• Handle customer inquiries, complaints, and feedback via phone, email, or chat.

• Maintain a clean & tidy reception area.

• Greet all customers in a polite and friendly manner.

Essential Competencies

• Excellent interpersonal skills, including the ability to develop and maintain open collaborative relationships, generate trust, advocate and negotiate, influence others, be receptive to the viewpoints and concerns of others.

• Customer focus, with insights in relation to how we need to change to exceed customer expectations.

• Can establish efficient administration processes.

• Must demonstrate exemplary writing & communication skills.

• Be innovative and forward thinking.

• Bring a positive and enthusiastic approach to the role.

• Must at all times remember confidentiality is essential.

• Have tact and diplomacy.

• Knowledge of emerging digital technology and applicability to the construction sector is an advantage.

Team

• Team Size – 125

Contract Type

• Permanent full time

• Full time 39-hour contract

• Working week, Monday to Friday (may be required to take part in the Saturday roster)

Our Benefits Include

• Competitive Basic Salary

• Private Health Care

• Sick Pay Scheme

• Paid Maternity and Paternity Leave

• Pension Scheme

• Colleague Saving Scheme

• Profit Share Scheme

• Colleague Discount

• Educational Assistance

• Wellness initiatives

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.