Customer Service-Operations Specialist

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Introduction:
Fujifilm Australia

Fujifilm is a market leader in the distribution, marketing and servicing of globally respected imaging, medical and graphics products. At Fujifilm we take personal pride in our solutions, products and service offerings and constantly seek to make a positive difference for our customers. Our brands are renowned worldwide for their high quality and innovation, catering to professionals and enthusiasts alike. Our group purpose is simple, yet powerful, and that is “Giving Our World More Smiles”.

We are seeking a self-motivated, talented, and aspiring individual looking for a new challenge to join our welcoming and friendly team. If you have customer service/operations/logistics experience with a passion for ensuring customer needs are met, then this is the role for you!

Description:
What you will be doing:

• Customer service & enquiry management: deliver high-quality customer service through timely, accurate and professional support.
• Order processing, credits & backorder management: provide operational support to ensure smooth sales processes, accurate reporting and effective internal coordination.
• Inventory, logistics & shipping coordination: manage inventory, maintain accurate stock levels and move goods across domestic/international channels in a timely manner.
• Service coordination & loan equipment management: track service bookings, repairs and loan equipment, and support service agreement administration to ensure efficient service operations.
• Reporting, data & administrative report: prepare reports, export data, take meeting minutes and provide timely support across internal teams.

Skills and Experiences:
What we're looking for:

• Training/certification/qualification in logistics, customer experience, business admin or quality systems (desired).
• Demonstrated experience in customer service, sales support or operational coordination roles.
• Experience managing customer enquiries via phone and email with high accuracy and professionalism.
• Background in data reporting, exporting and CRM management (desired).
• Strong time management and organisational skills.
• Ability to prioritise in fast-paced environments.
• Attention to detail.

In return we offer:

• Competitive salary + 3.5% annual on-target incentive.
• A culture that encourages innovation and provides career opportunities.
• Flexible/hybrid work practices, with opportunity to work from home 1 day/week.
• A friendly and supportive team.

If you're ready to drive success in a dynamic and fast-paced environment, apply now to join our team and make a significant impact within Fujifilm Australia!

Fujifilm celebrates diversity and we are committed to having a culture as diverse as our company and its products. Difference is valued and celebrated as it is what helps us innovate. We are an equal opportunity employer and treat all employees and potential employees fairly. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us, and we will be happy to assist.

For this role, only those candidates with the eligible right to work in Australia will be considered.

FUJIFILM Australia kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.