Customer Service Operator

Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools. With more than 250 production facilities and sales organizations in over 86 countries, 35,000 employees worldwide, and sales of 10 billion Euro (in 2019), the Knauf Group is offering a range of career opportunities – in Europe, the USA, South America, Asia, and Africa

About the role:

Knauf Gypsum is looking for an enthusiastic and fit candidate to join us as a Customer Service Operator. The role will mainly involve working as a truck driver’s offsider, manually hand unloading plasterboard at various sites. When no deliveries are required, the role will involve working in a warehousing environment which duties include; picking orders and packing goods for delivery, loading and unloading trucks, working in pairs/ teams, operating forklifts, MHE and general warehousing duties.

This role reports to the Trade Store Manager and is a great opportunity to join our high performing trade store in Hendra, QLD.

If you enjoy being part of a team, and have a strong, organized work ethic, we want to hear from you. Ability to demonstrate a positive, can-do, and friendly attitude, willing to work both on the floor in the warehouse, in the office to interact with customers directly and picking orders accurately is key to being successful in the role.

Responsibilities:

• Hand unloading plasterboard as an offsider
• Dealing with Customers face-to-face & over the phone
• Picking & Packing orders on a daily basis
• Regularly check & make up orders
• Receipt goods & checking off paperwork while maintaining due diligence
• Loading/unloading customer vehicles
• Maintain operational equipment and report any faults or damage to management
• Record and report any customer complaints to the Trade Stores Manager regarding product and / or service via Knauf's complaint and customer procedures
• Assist with stock take / inventory counts process to ensure accurate inventory records are maintained
• General warehouse duties & house keeping

Must have:

• A current forklift license is essential
• Truck Driver license is not essential but highly advantageous
• Physically fit & comfortable with manual handling
• Picking, packing and dispatching experience
• Microsoft Office skills to complete operational tasks
• Enjoys working in a team environment
• Team player, attention to detail, time management and organization skills
• Good communication skills (Written & Verbal)
• Identifies development opportunities for self and team
• Safety mindset and can do attitude

On offer:

• Excellent Hourly rate + allowance for hand unloading
• Full-Time permanent position
• Free Parking On-Site
• Yearly pay review.
• High organic internal growth promoted within
• 14-week Parental Leave (Primary Carer)
• Great work-life balance

Knauf values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. As part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants. Applicants must have entitlements to work in Australia