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Customer Service Quality Executive - Multi-Lingual (English & Kannada) (Remote)
Posted on Sept. 3, 2025
- Remote, India
- 0 - 0 USD (yearly)
- Full Time
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Where Your Passion Meets Purpose: Empowering Millions through Insurance!
What's Ditto?
At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.
We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 300,000 users with personalised insurance advice.
Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500,000 and we are backed by India’s largest stock-broker Zerodha
What do we do at Ditto?
- We help people buy insurance.
- We explain health and life insurance in a language users understand
- We curate and offer personalized recommendations
Who's backing us?
We are funded by Zerodha- India's largest stockbroker
Roles and Responsibilities:
- Call monitoring and provide actionable insight to improve current processes
- Assist in developing, creating, and implementing quality processes
- Gather information to help improve advisor performance
- Provide feedback on the quality of advisor's recommendation
- Develop customer support quality standards
Experience and Skills:
- Experience of 0 - 3 years
- Strong communication skills
- Excellent customer service skills
- Strong sense of ownership and leadership quality
- Excellent listening and analytical skills
- Ability to communicate and collaborate effectively
Please find the Application Process here:
Should we like your application, we will send you a link via email to record a Short Video Resume.
Please take the time to check your inbox and record the same as this process is mandatory.
Perks:
- Remote work
- Comprehensive health insurance coverage for you and your family
- CTC - 4,54,600 PA
Please Note - Beware of fraudulent Recruitment Agents. We do not charge any amount for any given purpose prior to an application for a role or at the time of any ensuing recruitment process. . For any queries, please contact careers@joinditto.in
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