Customer Service Representative

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About us

Creative Mailbox Designs is a small business in Tampa, FL. We are professional, innovative and customer-centric.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Safe work environment
• Lively atmosphere

Job Description: Customer Service Representative

Responsibilities:
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Handle inbound calls from customers, addressing their questions, concerns, and requests.
- Conduct outbound calling to follow up with customers or provide updates as needed.
- Analyze customer needs and recommend appropriate products or services.
- Maintain accurate and detailed records of customer interactions in the database.
- Collaborate with other team members to ensure customer satisfaction and achieve department goals.

Experience:
- Previous experience in a customer service role is preferred.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Proficient computer skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude and a passion for providing outstanding customer service.

We offer competitive pay, a supportive work environment, and opportunities for growth within the company. If you are a motivated individual with a strong commitment to customer satisfaction, we would love to hear from you.

To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person