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Customer Service Representative
Posted on Oct. 2, 2025
- Pb, India
- 0 - 0 USD (yearly)
- Full Time
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About Us
We are a growing service provider catering to Canadian clients, committed to delivering excellent customer experiences. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Representative.
Job Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat support in a professional manner.
- Provide accurate information regarding products, services, and processes.
- Resolve customer issues, complaints, and inquiries with empathy and efficiency.
- Maintain clear and polite communication with Canadian clients, ensuring a positive customer experience.
- Record customer interactions and update CRM systems as required.
- Collaborate with internal teams to escalate and resolve complex issues.
- Meet or exceed established performance metrics including response time, resolution rate, and customer satisfaction.
Requirements:
- Minimum Diploma or Bachelor’s Degree in any field.
- Strong English communication skills (verbal and written).
- Previous customer service experience preferred, but freshers with good communication skills are welcome.
- Ability to handle customer interactions with patience, empathy, and professionalism.
- Comfortable using computers, CRM systems, and other support tools.
- Flexibility to work in shifts if required (to match Canadian time zones).
What We Offer:
- Competitive salary package.
- Training and growth opportunities.
- Exposure to international client support.
- Supportive and collaborative work environment.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,516.62 - ₹21,952.08 per month
Benefits:
- Paid sick time
- Paid time off
Language:
- English (Required)
- Hindi (Preferred)
Shift availability:
- Night Shift (Required)
Work Location: In person
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