Customer Service Representative

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Customer Service Representative

Edmonton, AB (On-site)

About the Role

Are you ready to join a fun, fast-paced, and supportive team where no two days are the same? Do you enjoy helping people, solving problems, and working in an environment that values your attention to detail?

We’re looking for an enthusiastic Customer Service Representative (CSR) to join our growing team. In this front-line role, you’ll handle customer inquiries via phone and email, provide accurate product information, and help ensure our clients have an exceptional experience every time.

For the right person, this role may grow into a Product Specialist position with expanded responsibilities and opportunities to advance.

Who We Are

We’re a locally owned, web-based company specializing in golf simulators, launch monitors, and related components — offering the largest selection in North America since 2007. Our Edmonton showroom is open to the public by appointment only.

Please note: This is an on-site position for candidates living in the Edmonton area. Remote work is not available.

What You’ll Do

• Respond to customer inquiries via phone and email in a friendly, professional manner
• Provide accurate product information and basic troubleshooting support
• Create quotes, sales orders, and process payments in NetSuite (ERP system)
• Maintain detailed and organized records of customer interactions and follow-ups
• Collaborate with team members to ensure a smooth and positive customer experience
• Identify recurring issues or trends and communicate them to management
• Perform additional duties as needed to support the team

What We’re Looking For

• Excellent written and verbal English communication skills
• Strong attention to detail and accuracy
• A positive, team-oriented attitude
• Comfortable multitasking in a fast-paced environment
• Minimum 3 years of customer service experience
• Proficient with Windows-based computers and Microsoft Outlook
• Experience with NetSuite, Golf, or Golf Simulators is an asset

Why Join Us

• Fun, friendly, and dynamic work environment
• Mutual respect, trust, and open communication
• Reliable, consistent income
• Opportunities for career growth and advancement
• Every day brings new challenges — you’ll never be bored!

Compensation & Benefits

Job Type: Full-time, Permanent

Renumeration: Competitive hourly rate

Additional Pay: Overtime pay

Benefits Include:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule:

• 8-hour shift
• Monday to Friday

Application Questions

• Why do you feel you are a good fit for this position?
• Do you have experience answering the telephone and using Microsoft Outlook?

Experience

• Customer Service: 3 years (required)

Thank you for applying! Only those selected for an interview will be contacted.
Good luck!

Job Type: Full-time

Pay: $15.00-$25.00 per hour

Expected hours: 40 per week

Work Location: In person