Customer Service Representative

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Overview
At Romo & Co., we’re more than a workplace — we’re a team of bold thinkers, creative doers and future leaders. Our mission is to create meaningful work, empower growth and deliver exceptional service with integrity and intention.

If you're competitive, outgoing and ready to make a real difference, we want you to join us.

What You’ll Do

• Engage with customers: listen to inquiries and concerns, and respond with accuracy and care.
• Offer product and service information that enhances the customer experience and supports the brand.
• Keep detailed customer‑interaction records in our digital system.
• Partner with your teammates to refine our service delivery and elevate client satisfaction.
• Spot and act on opportunities to cross‑sell or upsell — always in a way that serves the customer.
• Resolve customer complaints swiftly and effectively, ensuring positive outcomes and preserving trust.
• Stay up to date on our products, services and policies to provide top‑notch support.

Experience & Skills

• Previous client‑support or customer‑service experience is preferred, especially in a customer‑facing environment.
• Excellent communication skills in English; bilingual or multilingual candidates are a plus.
• Ability to connect with customers: patient, empathetic, confident.
• Experience in sales or outbound calling is an advantage — we value the ability to drive results through exceptional service.

Why Romo & Co.?
At Romo & Co., you’ll thrive in a fast‑paced, supportive environment where your growth and leadership matter. We recognize potential, not just experience, and we reward curiosity, drive and creativity.

If you’re ready to step into something bigger — to grow personally and professionally, and to contribute to a team that celebrates success together — this is the place for you.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• On-the-job training

Work Location: In person