Customer Service Representative

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Join Our Team at Eagle Fluid Power – Where Reliability Drives Success!

Eagle Fluid Power, a family-owned fluid power company based in Lee’s Summit, MO, is expanding. We’re seeking dependable, resilient individuals who thrive in a fast-paced environment and are committed to delivering results under pressure. At Eagle, we prioritize a "help first" approach alongside accountability and continuous improvement. As a team member, you’ll handle diverse responsibilities, build practical skills, and contribute to our high-performance culture. If you’re tough-minded, reliable, and ready to tackle challenges head-on, apply today – we value those who show up and get it done.

Job Title: Customer Service Specialist

We’re looking for a professional, steadfast individual to serve as the frontline for customers and vendors, managing inquiries via phone or in person with efficiency and resolve. This role demands a "help first" mindset while supporting the customer service team through critical office functions, such as precise data entry, customer assistance, and proactive problem resolution in a demanding setting.

Key Responsibilities

• Handle incoming calls and resolve customer inquiries promptly and effectively, even during high-volume periods
• Execute accurate data entry in our accounting software, maintaining high standards of precision
• Process orders with speed and attention to deadlines
• Conduct basic troubleshooting to address issues swiftly
• Provide consistent customer support and follow-up, ensuring commitments are met
• Work closely with management to monitor and report on accounts, including current and past-due items, with a focus on accountability
• Organize and file paperwork methodically to support seamless operations
• Maintain and update essential reports, such as backlogs and Accounts Payable past-due lists
• Support inbound and outbound shipping logistics, adapting to fluctuating demands
• Assist in inventory stocking and workspace organization, upholding cleanliness and efficiency standards

Qualifications & Skills

• Proven reliability and mental toughness, with a track record of performing under pressure
• Unwavering attention to detail and commitment to accuracy
• Strong problem-solving abilities in dynamic situations
• High adaptability to changing priorities and multitasking demands
• Experience with Prophet 21, Sage 50 or Sage 100 preferred (training available for qualified candidates)
• Superior organizational skills and the discipline to manage multiple tasks without compromise
• Fluid Power experience a plus (training provided for those who demonstrate potential)
• Ability to maintain composure and deliver results in a fast-paced, results-oriented environment

Why Eagle Fluid Power?

At Eagle, we’re dedicated to building a team of high-caliber professionals who value excellence, resilience, and growth. If you’re driven, accountable, and capable of handling real challenges, we offer opportunities to advance based on performance. Our culture emphasizes dedication, precision, and a no-excuses approach – making Eagle Fluid Power a place where reliable contributors thrive and build lasting careers.

Job Type: Full-time

Pay: $17.50 - $25.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Dental insurance
• Health insurance

Work Location: In person