Customer Service Representative

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We are currently seeking a motivated and detail-oriented Customer Service Representative (CSR) to work directly under a Senior Broker and support our daily operations.

Key Responsibilities:

• Assist the Senior Broker in managing client files, policy renewals, and documentation.
• Communicate effectively with clients to address inquiries, provide updates, and ensure a high level of customer satisfaction.
• Handle administrative tasks such as data entry, policy updates, and record management.
• Coordinate with insurance providers to process applications, endorsements, and claims.
• Maintain accurate client records and ensure compliance with industry standards.
• Support the brokerage team in day-to-day office operations.

Qualifications:

• Excellent verbal and written communication skills in both English and Hindi (required).
• Strong interpersonal skills with a customer-focused approach.
• Proficient in computer applications including Microsoft Office and general admin tools.
• Ability to multitask, prioritize, and manage time efficiently.
• Previous experience in an insurance or administrative role is an asset but not mandatory.
• Positive attitude, willingness to learn, and attention to detail.

Why Join Us:

• Opportunity to grow and learn under an experienced Senior Broker.
• Supportive and professional work environment.
• Competitive salary and room for career advancement.

How to Apply:
If you meet the above requirements and are ready to start a rewarding career in the insurance industry, please submit your resume via Indeed or @ ritesh@vivarecruiters.com

Job Types: Full-time, Permanent

Pay: $35,330.62-$36,839.59 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• Oakville, ON L6H 5V1: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person