Customer Service Representative

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Description:
Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Cover-More Travel Insurance in Australia

This role is part of our Cover-More Travel Insurance team in Australia. Cover-More Travel Insurance is Australia’s leading travel insurance and assistance provider and has protected Aussie travellers since 1986. Cover-More provides travel insurance through many well-known travel, airline, banking and retail brands and also direct to customers via covermore.com.au. We help safeguard travellers from the unexpected, and support them when medical, travel or security emergencies arise. We are here for our customers before, during and after they travel away from home, helping them feel safe, protected, and cared for every step of their journey.

Recruiting Now!

Are you looking to take the leap into the corporate world in 2026? We have multiple entry - level Customer Service Representatives positions to commence March, 2026.

Training: You’ll receive comprehensive training in the office (approx. 5-7 weeks) and then have the flexibility of working from home 5 days a fortnight.

Roster: You'll work 5 days a week on a rotating roster Monday-Sunday between 7:00 AM and 7:00 PM (AEST) (weekend hours are 9am – 4pm, but you will not be rostered every weekend)

So, what’s the job?

You’ll be the first point of contact for INBOUND customer enquiries and complaints
You’ll provide clear, friendly support to customers and colleagues, making sure their questions are answered and issues resolved.
You’ll aim to achieve performance targets while maintaining excellent service quality in every interaction.
You’ll build relationships and rapport with customers, the cornerstone of our success

And what are we looking for?
We are looking for driven individuals who value customer experience, enjoy working within a structured environment and are ready grow their career in a corporate role.

You’ll have strong customer service / retail / sales or hospitality experience
You’ll demonstrate strong verbal and written communication skills
You’ll be a team player and be able to work toward shared goals
You’ll have a quick eye and attention for detail, and be able to use that information wisely

Why choose us?

We value optimism, caring, togetherness, reliability, results focus and forward-thinking.

We have more than 2900 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance…so start planning for your next trip today!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together!