Customer Service Representative

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Job Description

A. Job Identification

Branch Location: Estevan, Saskatchewan

Area of Responsibility: Sales Department

Reports To: Branch Manager

Job Title: Customer Service Representative

B. Job Summary

Provide high quality customer service through retail, phone, and on-line inquiries while maintaining sound operational practices with inventory, fellow representatives, and work area cleanliness.

C. Essential Tasks and Responsibilities

* Including but not limited to.

· Provide immediate information and service to customer emails, phone calls and over-counter requests.

· Source, supply, and record the requested parts by the customer.

· Gather pricing of parts and create requested quotations.

· Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

· Recommend changes in products, service, and policy by evaluating results and competitive developments.

· Analyze and build strategies around inventory and sales techniques.

· Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

· Maintains area cleanliness on a regular basis.

· Provides knowledge and technical support to all employees and customers maintaining confidentiality and professionalism.

D. Education and Experience

* A comparable amount of training and experience may be substituted for the minimum qualifications.

1) 2 years of Sales / Customer Service Experience.

E. Knowledge, Skills, and Abilities

· Excellent verbal and written interpersonal communication skills.

· Exceptional organizational skills demonstrating a capacity to prioritize and multitask.

· Must possess critical thinking, decision making and problem-solving skills.

· Capacity to work both independently and as part of a team without micromanagement.

· Ability to influence, lead, and teach others by example.

· Appreciate and align yourself with our company values, vision and mission and help others do the same.

· Basic knowledge in hydraulic fundamentals.

· Willingness to put in extra hours to complete tasks.

· An aptitude for managing customer relations.

· Basic knowledge of MS Office Suite (i.e. Word Excel Outlook, etc.)

· Basic knowledge of accounting and inventory software systems for reporting.

F. Certificate, Licenses, and/or Registrations

Valid Class 5 Drivers License.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• RRSP match

Work Location: In person