Customer Service Representative

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Join Our Mission:

To create cabinets people love, to bring light to the world & the community, to build life into people’s lives, and to leave behind more than we take.

What We Do:

Decor is the unique result of passionate people, strong partnerships, and loyal customers. There’s an unmistakable positivity and pursuit of excellence that makes our cabinets undeniably different. Our culture celebrates each the uniqueness of individuals, providing opportunities for growth in skill, confidence, and character. We strive to meet the needs of those we serve, embrace change, and continually innovate the kitchen and bath industry.

Who We Are Looking For:

At Decor Cabinets, we’re looking for a Customer Service Representative who thrives in a structured environment, values accuracy and genuinely cares about creating great experiences for our dealers.

This role is ideal for someone who enjoys problem solving, pays close attention to detail, and takes pride in doing things right the first time.

What You’ll Do:

• Build and maintain strong, trusted relationships with our dealer partners by understanding their needs and supporting their success.
• Communicate primarily by phone and email to answer questions, resolve issues, and provide accurate information on quotes, ship dates, and product details.
• Handle all interactions with clarity, honesty, and respect—strengthening trust with every conversation.
• Accurately process orders, quotes, and customer requests, ensuring all details are complete and precise.
• Apply strong math and problem-solving skills to support customers and resolve discrepancies efficiently.
• Visualize the final product based on written information or customer descriptions to ensure expectations are aligned and met.
• Use Microsoft Office and internal systems effectively, while quickly learning new tools to support efficient workflows.

What We’re Looking For:

• A genuine interest in people—customers, the team, and the business.
• A customer-first mindset with a focus on discovering and meeting customer needs.
• Clear, professional communication skills built on trust and respect.
• Strong math skills and a logical, analytical approach to problem-solving.
• Exceptional attention to detail and a high standard for accuracy.
• The ability to visualize and understand customer needs based on descriptions or instructions.
• Comfort with technology, including Microsoft Office, and the ability to learn new systems quickly.

Why Decor?

At Decor Cabinets, we believe great products start with great people. We’re a values-driven organization that puts relationships, integrity, and craftsmanship at the center of everything we do. You’ll be supported by a collaborative team, clear processes, and a culture that values doing the right thing—for our customers and for each other.

Accessibility accommodations are available upon requests.

APPLY on our website www.decorcabinets.com by February 13th, 2025.

Job Type: Full-time

Pay: From $22.84 per hour

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Morden, MB R6M 1Y4: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 3 years (required)

Work Location: In person