Customer Service Representative

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Introduction:
About Compnow:
Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.

Description:
Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

• A free day of leave on your birthday
• Five weeks annual leave incentive
• Employee discounts on IT Equipment
• Employee discounts on accommodation in Bali, Indonesia
• Training programs designed for you
• Long term career pathways and flexible working arrangements

What you’ll do?

Your role as an Customer Service Representative will primarily involve providing sales support to our clients. The Inside Sales team are responsible for providing administrative and operational support to the Sales team, enabling them to focus on selling IT products and services to clients. You will provide high level internal sales support to a portfolio of diverse accounts at Compnow.

• Creating & issuing users & requisitioners with quotes.
• Converting quotes to orders as required.
• Conversing with clients to provide clear and thoughtful communication.
• Sourcing IT products, mostly from existing/approved distributors.
• ETA reporting, relaying ETA information data back to end users or requisitioners as required.

What you’ll bring?

• Previous experience in a customer support or administration role.
• Love working in a timely manner and your keen eye for detail is first class.
• Experience working with Pronto ERP, ServiceNow and Microsoft O365 is desirable.
• Passionate to learn new technology and develop your skills.
• Effective communication skills, both oral and written.

What else do you need to apply?

• Travel on-site to our office in Alexandria
• Must be an Australian resident available to work full time without restrictions.

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

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