Customer Service Representative

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Customer Service Representative, you will support both Danish and international customers by providing high‑quality service, technical guidance, and efficient order handling. You will be part of a dynamic, collaborative customer service team working in an informal, international environment. You will report to the Customer Service Manager and work onsite in Brønderslev, Denmark.

Your Responsibilities:

• Handle daily communication with Danish and international customers via email and phone, providing prompt and service‑oriented support.
• Process customer orders and ensure accuracy from entry to delivery.
• Coordinate with production and logistics teams to secure timely order execution.
• Collaborate with internal teams to continuously improve the customer experience and service processes.

The Essentials - You Will Have:

• Experience in customer service, order processing, or sales support in an international environment.
• Solid IT skills, including proficiency with MS Office.
• Fluency in Danish and English (written and spoken).
• A structured, proactive, and customer‑oriented approach with the ability to maintain an overview in a busy environment.

The Preferred - You Might Also Have:

• Experience working in a manufacturing or technical product environment.
• Experience with Microsoft Dynamics AX (Axapta).
• Previous experience providing technical customer support.
• Additional language skills beyond Danish and English.

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development.
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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