Customer Service Representative

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Location: Ahmedabad, Gujarat (On-site)
Shift: US Shift (Night Shift) (M-F)
Experience: 0–3 Years
Employment Type: Full-time

Job Overview

We are looking for a motivated and customer-focused Customer Service Representative to handle inbound and outbound calls from customers based in the United States. The ideal candidate should have excellent English communication skills, problem-solving ability, and a customer-first attitude.

Key Responsibilities

• Handle inbound and outbound calls with US customers in a professional manner.
• Provide customer support, resolve queries, and address complaints efficiently.
• Maintain accurate records of customer interactions in the CRM system.
• Follow company scripts, processes, and quality standards during calls.
• Identify customer needs and offer appropriate solutions or services.
• Escalate complex issues to the appropriate department when necessary.
• Meet daily and monthly performance targets (call quality, resolution time, customer satisfaction).
• Maintain a high level of professionalism and empathy during customer interactions.

Required Skills

• Excellent spoken and written English.
• Strong communication and interpersonal skills.
• Good listening and problem-solving ability.
• Basic computer knowledge and typing skills.
• Ability to work on night shifts (US timings).

Qualifications

• Graduate or Undergraduate in any discipline.
• Prior BPO/Call Center experience is preferred but not mandatory.
• Freshers with good communication skills are welcome.

Preferred Skills

• Experience with US customers or international processes.
• Knowledge of CRM tools and customer support software.
• Sales or upselling experience (optional, depending on process).

Benefits

• Competitive salary + performance incentives
• Career growth opportunities
• Friendly work environment

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Work from home

Work Location: In person